Delayed Call Forwarding

[bmorales]

I have an interesting problem. I recently added a phone (5005) with primary coverage for another phone (6005) so that both phones ring at the same time. Since then I have another phone (6031) that seems to have delayed call forwarding activated for 6005. That phone (6031) will ring after the 2nd ring on phone (6005) from OUTSIDE calls only. Internal extension calls will not ring on phone 6031. I cannot figure out why. I have gone to all phones involved and set the forwarding option to ring at their own extension (as described in the manuals that I have) ex: from phone 6005 dial *33 6005. So that it forwards to itself. However this does not work. The other problem that I am encountering is that the original phone (6005) no longer goes to voicemail. Can someone tell me where I might have goofed? I have already checked all of the coverage groups and none of them contain any of the extension in question. Thanks

Ben

 

[ken07734]

If you print out extension reports on all extensions involved it may reveal the problem, or if you can print them and post them up here, I can look to see.


Ken
Shoreline Communications LLC

 

[Lucentguru]

make sure ext 6005 is in cover group 30(or whichever one is used for vm answer), that should get vm to pickup. you didn't change anything in cover group 30 did you?

 

[bmorales]

Ken

When I try to look at the extension reports, it doesnt give me anything. All I get is a blank page (Using Win SPM).

I also added 6005 into group 30 (which is out VM).

Thanks

Ben