delay in dial tone and calls are getting silent for some time / drops

[kumar1avaya]

Hi Team,

We have intermintely having delay in dial tone, we have cm 5 with Ipsi card reg to main server via wan link. we have cards as below.
Please suggest whether i need some call classier card to be added for load balancing, bec we have many digital and analog card.

02D06 CALL CLASSIFIER TN744D 000001 01 02 03 04 05 06 07 08

02A10 TONE DETECTOR TN748D 000007 01 02 03 05 06 07
02B10 TONE DETECTOR TN748D 000007 01 02 03 05 06 07
02C18 TONE DETECTOR TN748D 000007 01 02 03 05 06 07

list measurements tone-receiver summary today-peak

Switch Name: Franciscan Health Date: 12:20 pm TUE JAN 28, 2014

TONE RECEIVER SUMMARY MEASUREMENTS

Meas Total Peak Total Peak Total Peak
Hour Type Req Req Queued Queued Denied Denied

900 DTMF 2296 15 0 0 0 0
1100 GPTD 0 0 0 0
900 CC-TTR 419 10 0 0 0 0
900 CC-CPTR 1 1 0 0
1100 CC-MFCR 0 0 0 0

TR Type Total Avail Capabilities

DTMR-PT 12 DTMF
GPTD-PT 6 GPTD
CLAS-PT 0 DTMF,CC-TTR,CC-CPTR,MFCR
ETR-PT 80 DTMF,CC-TTR,CC-CPTR,MFCR,GPTD

=====
list measurements tone-receiver summary yesterday-peak

Switch Name: Franciscan Health Date: 12:42 pm TUE JAN 28, 2014

TONE RECEIVER SUMMARY MEASUREMENTS

Meas Total Peak Total Peak Total Peak
Hour Type Req Req Queued Queued Denied Denied

1400 DTMF 2327 17 0 0 0 0
2300 GPTD 0 0 0 0
1400 CC-TTR 455 9 0 0 0 0
2300 CC-CPTR 0 0 0 0
2300 CC-MFCR 0 0 0 0

TR Type Total Avail Capabilities

DTMR-PT 12 DTMF
GPTD-PT 6 GPTD
CLAS-PT 0 DTMF,CC-TTR,CC-CPTR,MFCR
ETR-PT 80 DTMF,CC-TTR,CC-CPTR,MFCR,GPTD
========
Getting more errors as below

display errors Page 7

HARDWARE ERROR REPORT - ACTIVE ALARMS

Port Mtce Alt Err Aux First/Last Err Err Rt/ Al Ac
Name Name Type Data Occurrence Cnt Rt Hr St

01B0702 DIG-LINE 1368393 513 0 10/04/09:18 255 0 0 a n
01/28/12:28
35B0709 DIG-LINE 1302405 513 0 10/04/09:19 255 0 0 a n
01/28/12:29
35D0710 DIG-LINE 1302968 513 0 10/04/09:19 255 0 0 a n
01/28/12:29
35B0707 DIG-LINE 1302550 513 0 10/04/09:19 255 0 0 a n
01/28/12:30
35D0719 DIG-LINE 1302117 513 0 10/04/09:20 255 0 0 a n
01/28/12:30
35D0718 DIG-LINE 1302108 513 0 10/04/09:20 255 0 0 a n
01/28/12:30
115V320 DIG-LINE 1887310 1281 1 10/04/09:20 255 0 4 a y
01/28/12:37


regards, kumar

 

[4merAvaya]

The TN748 boards are generation 1 tone detectors. You'd be better off with TN744 Call Classifier boards. I do not see any blockage or denials on the Tone Detectors. Try running 'list measurements load-balance total [yesterday, today last-hour]'. It sound like you might have TDM capacity issues.

The errors that you provided are all disconnected stations (513).

Kevin

 

[wpetilli]

Also, don't the IPSI's provide the same function?

 

[4merAvaya]

Each IPSI board has (8) Call Classifier/Tone Detector ports.

Kevin

 

[kumar1avaya]

Hi 4mer avaya,
please see the screenshot

list measurements load-balance total today-peak

Switch Name: Franciscan Health Date: 10:31 am WED JAN 29, 2014

PORT NETWORK LOAD BALANCE STUDY REPORT
TOTAL CALLS
Time Division Multiplexed(TDM) Port Network(PN) Link
Meas -------------------------------- --------------------------------
PN Hour Usage Peg Peak Blockage %Occ Usage Peg Peak Blockage %Occ

1 900 3528 5935 178 0 20 0 0 0 0 0
2 900 1580 3038 87 0 9 0 0 0 0 0
3 900 715 1660 43 0 4 0 0 0 0 0
4 900 3703 6507 166 0 21 0 0 0 0 0
5 900 1599 2898 67 0 9 0 0 0 0 0

list measurements load-balance total yesterday-peak

Switch Name: Franciscan Health Date: 10:34 am WED JAN 29, 2014

PORT NETWORK LOAD BALANCE STUDY REPORT
TOTAL CALLS
Time Division Multiplexed(TDM) Port Network(PN) Link
Meas -------------------------------- --------------------------------
PN Hour Usage Peg Peak Blockage %Occ Usage Peg Peak Blockage %Occ

1 1000 3615 6639 147 0 21 0 0 0 0 0
2 1400 2314 3314 112 0 13 0 0 0 0 0
3 1400 943 1944 49 0 5 0 0 0 0 0
4 1100 3782 6621 159 0 22 0 0 0 0 0
5 1100 1830 2710 82 0 11 0 0 0 0 0

I don't know which card to be added to sort out this isuue,please guide me