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- Thread starter sammy1563
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tdaugirdas
Technical User
Why have Night Service give them the option to ring the group?? If you are in Night Service - one would assume the office is closed - so you should not be routing calls to the group to begin with.
Outside of that - if you send them to the Group's queue - and no one is there to answer the call - leaving them the option to "escape" the queue and leave a message makes some sense.
Tom Daugirdas,
President
STCG, Inc.
stcg.com
Outside of that - if you send them to the Group's queue - and no one is there to answer the call - leaving them the option to "escape" the queue and leave a message makes some sense.
Tom Daugirdas,
President
STCG, Inc.
stcg.com
- Thread starter
- #3
tdaugirdas
Technical User
Did you even setup/program Night Service?? Are you even using the autoattendant?
Tom Daugirdas,
President
STCG, Inc.
stcg.com
Tom Daugirdas,
President
STCG, Inc.
stcg.com
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