Delay AA timeout back to main hunt group

[phonman1970]

I am not finding an answer to when inbound calls go to a hunt group then thru short code and overflow group busy etc, it goes to the Main AA and if none of the options are pressed and times out, I need it to go back to the main hunt group. Can someone help?

 

[intrigrant]

There is no time out target if no option is choosen in this setup. Caller is stuck into the AA.

 

[TouchToneTommy]

What about the fallback destination in the original incoming call route - set it to main, and once they reach the AA, if they don't make a selection, they should end up at the main group again.

 

[Gunnaro]

The call goes ICR> HG. Then overflow, hitting the AA.
Can't imagine the ICR fallback would come into play then.


Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[Westi]

it probably also depends on the release as things are working slightly different in different releases.

Are we talking embedded as that was not mentioned?

Joe W.

FHandw, ACSS (SME), ACIS (SME)


ôThis is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[phonman1970]

It is embedded voicemail and the release is a newer release as it is a new install. Have created a short code that is a voicemail collect with target of one of the main users in the hunt group for dial 0 and will try the Short code for the fallback and try all suggestions, thank you all!

 

[Westi]

good luck, let us know if it worked

Joe W.

FHandw, ACSS (SME), ACIS (SME)


ôThis is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[phonman1970]

No luck on the short code with voicemail collect for the ext at front desk. Going to just have it do a normal transfer to 101.

 

[atcom]

Or upgrade to 9.1!

-----------------------------------

Calgary Telephone Systems, Avaya LG Asterisk (FreePBX) VOIP & TDM

 

[phonman1970]

Why upgrade to 9.1? Does it offer at least a target for the timeout? What else does it offer?

 

[amriddle01]

Take a look at the accompanying documents for 9.1, they will list what's new