Definity, Repartee transfer problem

[curlyhex]

I am working on an older Definity system that has a Repartee voice mail. Whenever I add a new extension and give it a mailbox i get the following error message when I try to dial that extension from the auto attendant. I get a system greeting of "extension not defined". Any thoughts.

 

[inerguard]

just how old is the system!!! what version


[Started on Version 3 software 15 years a go]

 

[ken07734]

Do have the mailbox created in the Repartee? is it a transaction box perhaps?

 

[curlyhex]

The system is probably 12 years old or better and wouldn't have had a software upgrade in at least 8 years. I have created a mailbox and i made them subscriber mailboxes in the Repartee.