Definity Password reset

[OldTimingMan]

A customer recently purchased several hotels. 6 of them have old Definity. The previous support company was generous enough to provide credentials, but they only work on 5 of the 6. Now that support company is no longer working with the customer. We are not an Avaya company. Our customer does not have paid Avaya support. I am familiar with the Definity, enough to get by...Will Avaya reset the password for a simple fee?

 

[montyzummer]

yes

ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.

 

[OldTimingMan]

Support is telling me I need a Sold-To number. They also sent a form that references a bsuiness partner.

 

[avAyATEKky]

do you know what version it is

Today Makes Tomorrow

 

[montyzummer]

I know Avayatier3 can help , if you contact him

http://bshtele.com

he will be able to put you in touch with the correct department at Avaya

ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.

 

[grs033]

Just a quick question since I saw this thread...

I purchased a Definity Prologix switch off eBay, and could not get into the processor. I called the company that the switch came from (ebay seller provided that info). They told me that the system was removed from a manufacturing plant which closed and anyone with knowledge of the switch are no longer employed, and any manuals with passwords were gotten rid of. So I ended up buying another TN798B on ebay which had the default password set still. The problem is that many customer options are off and the switch is severely limited in capabilities now.

I had been back and forth with the idea of calling Avaya to see if they would reset the password of the first processor for a fee. But now I'm questioning that since I see in one of the above postings that Avaya would require a "sold-to" number.

Does anyone know if Avaya would even reset a password on a second hand switch bought off eBay? Or would I just be wasting my time calling? Does anyone have any other ideas?

By the way... I'm guessing the version is G3csiV6.

 

[montyzummer]

try the thread above

ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.

 

[AvayaTier3]

I can help you understand

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]