Definitions Not updating - Symantec Corporate

[mizzy]

Hi,

Question for Symantec Corporate people with managed SCS 3.1.6 clients.(SSC used to manage the clients)

Have any of you had issues with definitions not updating since the latest windows patches were released?

Ta,

 

[mizzy]

This problem was caused by a setting in the registry.
Somehow the setting was replicated from a parent server to all the Symantec clients.
The registry setting
HKEY_LOCAL_MACHINE\SOFTWARE\Intel\LANDesk\VirusProtect6\CurrentVersion\ProductControl\ManageThisClient
was set to 1 by a parent server.
It SHOULD be set to 0 (ZERO).

We were 24 hours away from reinstalling SAV to 10k machines when we found this! phew!