Defaulting password using Level 1 reset without loosing keycodes

[tacksontech]

I have a BCM50 3.0 that I want to reinstall from scratch it is not in service now so I don't care if the configuration is erased. I do not have the nnadmin password. I have the reset password instructions procedure from Nortel for L1 and L2 reset.

If I perform an L1 reset will the nnadmin password be defaulted and leave the upgrades, patches and keycodes in place or will it erase it as an L2 reset will do.

Thank you

 

[TekTRADERS]

Good Morning,

Level 1 reset erases all customer-specific data and restores the default configuration for all components. This reset leaves the software components untouched. That is, the system has the latest release and patch level of the software installed. Only the system and user configuration
data is erased and replaced with default values. No Ethernet connectivity to the system occurs during this operation.

Even if it did dump all the licensing, you could always order a 1 seat of voicemail and the new keycode will include any existing licensing. (Plan B)

Cheers

 

[tacksontech]

Thank you, oh that is interesting. So Avaya keeps all current records for what was originally in the system and then if I understand it will add on the new keycode and also include all of the previous keycodes and reload everything again? I wondered why I remember seeing a lot of other items on the last keycode we added to a system. Wow I never knew that.

Regarding the password will I get the normal nnadmin password of PlsChxxxxx etc.? as the default password?

 

[curlycord]

Yes
The LIC file is simply updated.

Both levels wipe out programming, licenses, users and passwords

Level 1 you will lose all except your patches and software upgrades will remain in tact (i.e. If it was at Rls 2 and upgraded to Rls 3).
Level 2 is like factory reset where you lose everything and start from scratch.

You do not need to order a key code just to get the old ones back, the existing key codes can be retrieved from the KRS system at Avaya by an authorized vendor (an admin fee most likely).



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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[tacksontech]

Regarding adding adding a single voice mail keycode if I did that how would I actually enter it if I can't log into the system in the first place? Can this be done with a teleset and what if I don't have the teleset login?

 

[curlycord]

I think its like this...
Earlier rls use F9*8 or input under license heading or upload LIC file.
Latest rls's only upload LIC file.


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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[UCXNortel]

FYI- If you perform a Level 2 Reset on a system that has been upgraded, say from Rls. 1.0 or 2.0 to Rls. 3.0\5.0\6.0 and DID NOT install the Factory Image patch when you did the upgrade, the Level 2 Rest will reset the system BACK to WHAT IT WAS when it came from the factory! SO, if the system was a Rls. 1.0 and you have upgraded to ANYTHING above that but did NOT install the Factory Image patch, then the system will be a Rls. 1.0 AFTER the Level 2 Reset. In addition, ANY keycodes that are release specific and were NOT supported on the earlier releases WILL NOT work, you will have to "re-upgrade" the systems which means you will also have to have the Upgrade Keycode license to do this.

A Level 2 reset should be a "last ditch" effort at resolving the issue. Considering the time and headaches it may take to "re-upgrade" and such, it may be easier (maybe not cheaper though) to open a ticket with Avaya and get the password issue resolved that way. Also note the Avaya Password Reset Tool STILL requires a password file from Avaya to perform the password reset.

***Note***: There is no installable Release 2.0 Factory Image for a BCM50 or SRG50
that has been upgraded from Release 1.0. Only systems manufactured with Release
2.0 software came with the Release 2.0 Factory Image. Therefore, if you perform a
Level 2 Reset on a BCM50 2.0 that was manufactured as BCM50 1.0 and was later
upgraded, the upgraded BCM50 2.0 downgrades back to a BCM50 1.0.

Hope this helps and have a blessed day,

http://www.ucidirect.com

Stocking Distributor for E-Metrotel

 

[tacksontech]

Well here is what happened. I was not able to get into it with BEM and the usual default password or even using the teleset using 9*8. I performed a Level 1 reset and was able to get in with the default PW. However all keycodes are now missing. I know that it was a working system because before I performed a level 1 reset the DN's were 101, etc and they had names like OFFICE etc. When I reset the DN's are now starting at 221.

I tried to back up from the BCM but it is still starting at 221. Any suggestions or should I just say order a single VM keycode as suggested and then the previous keycodes will be included with it?

Thank you

 

[exsmogger]

I think that is the easiest solution to order one mailbox and get the full license file.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[UCXNortel]

The Level 1 Reset blew out the programming, keycodes, etc. and made the system factory default as it was shipped from Nortel/Avaya. You do NOT have to buy another seat license for anything if you have access to the Avaya KRS site. You can enter the SYS ID and retrieve the keycodes. If you purchased the keycodes from a third party vendor, they should be able to retrieve the keycodes for you. Hope this helps....

http://www.ucidirect.com

Stocking Distributor for E-Metrotel

 

[tacksontech]

Thank you for your help.

We not know who this came from or if it was direct from Avaya so we don't know the site ID etc.. I checked the docs and they clearly said that a Level 1 would not erase the keycodes. Could this have been because of an upgrade in software and a Reimage was not performed.

The cost of a single VM keycode activated is only about 60.00 a digital station is even cheaper at about 40.00. I think this would be a lot cheaper than contacting Avaya.

 

[exsmogger]

A level 1 reset will delete the license file, but leave all software updates intact. A level 2 reset also deletes the software updates. My experience has been that it's faster and cheaper to just buy the cheapest keycode available to retrieve the license file. Most of the time I am able to pull the license file from the hard drive with a Linux reader, so I can safely reset a BCM with an unknown password.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[UCXNortel]

Here you go:
Level 1 reset erases all customer-specific data and restores the default configuration for all
components. This reset leaves the software components untouched. That is, the system has the
latest release and patch level of the software installed. Only the system and user configuration
data is erased and replaced with default values. No Ethernet connectivity to the system occurs
during this operation.

Level 2 reset erases all customer and system configuration data and all software releases and
patches. This reset re-installs the original factory configuration settings. Level 2 reset also
resets the router firmware to what was shipped from the factory. No Ethernet connectivity to
the system occurs during this operation.

The actual SYS ID does NOT get changed using either method, however, it sounds like you did a Level 2 if keycodes and all are gone. Level 1 will erase the customer database, but Level 2 makes the system as it came from the factory. The keycodes that were previously installed will work IF the s\w release is the same as it is after the Level 2 Reset. That is why it always important to install the Factory Image patch AFTER ANY s\w release update. and THEN backup the system. ***NOTE***- When backing up the system, you will be prompted where to save the file on your PC. When you save the file , do a "Save As" and save the backup file as something you will recognize such as using the date AND put a ".tar" extension at the end of the file name. Example: "BU051114.tar". The reason to do this is if you save in a .tar format, you can go INTO the "Keycode.tar" file and retrieve the keycodes for the system.
This is not a publicized feature, but trust me, that is the way to do it so you can get your keycodes if needed.

Just an FYI....I was at Nortel for 18 years. 5 1/2 in Norstar ITAS as the Staff Engineer. I was the last person to see the trouble before it went tot the Design Engineers. I was involved with BCM when it was parts on a table in a lab and code named "Conan" right before the product was released as Enterprise Edge. I supported BCM for the North American and Regional Sales Engineers in Pre-Sales Engineer role. Then one day I got a phone call from Nortel telling me "Have a nice life". Now my focus is on the E-Metrotel UCx platforms. The ONLY reason I am telling the "credential stuff" is to validate what I am posting.

Hope this helps going forward.....

http://www.ucidirect.com

Stocking Distributor for E-Metrotel

 

[tacksontech]

exsmogger thanks, since we got this for a song that is a pretty reasonable cost to get the system back in service. So regarding your comment about the Linux method does this method shine some hope on being able to keep support available in the future after Avaya cans the BCM line? That would be comforting. Some people I know have just purchased their BCM's new and I am sure they will still be sold new all the way up to 2018 by suppliers wanting to get rid of their stock. So what do these people do?

 

[exsmogger]

The looming deadline makes it vital to save the license files so they can be easily retrieved. Saving the sensitive log files will include the license file.

I can extract the licenses from a BCM hard drive as long as the hard drive is readable. If it has crashed then I am SOL and must rely on someone with access to the KRS.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952