Default "Send To As Attachment" program not working in Word

[randyQ]

I have a user who sends Word 2003 docs via email using the FILE > SENT TO > Email Recipient (as attachment). This has worked in the past, launching Outlook 2003 and sending the email using his exchange account.

Now, when he does this, the Internet Connection wizard opens, and wants him to create an Outlook Express mail account.

I checked the IE Programs tab, and Outlook is set as default. I checked the Default Programs in Control Panel, and outlook express is not checked as a usable option. I checked Add/Rem Programs > Windows Programs, and Outlook Express is not installed. I checked his mail settings in his registry, and everything matches what Microsoft says it should be.

I have reinstalled OE, disabled it, and tried again, and it still opens OE. I then uninstalled it, checked my defaults, and tried it again, and it still wants to open OE.

The last time this happened, he threw such a fit that I reimaged the laptop to fix it because I could not find the problem. Now it is happening again, and I do not want to reimage the machine.

He is using Windows XP Pro SP3, with Office 2003 Pro installed, along with the 2007 file converters. Also has latest version of IE installed. Any help is always appreciated, thanks!

 

[traycee]

What operating system is being used?

 

[randyQ]

Last line of original post:

"He is using Windows XP Pro SP3, with Office 2003 Pro installed, along with the 2007 file converters. Also has latest version of IE installed."

Thanks!

 

[traycee]

Oops! My bad.

Have you tried either of these two methods?

From Outlook 2003's main window, go to Tools > Options; in the Options dialog that opened, click on the "Other" tab.

Under General, check the Make Outlook the default program for E-mail, Contacts, and Calendar checkbox.

Click OK to validate your choice. Outlook 2003 should now be your default email client.

Or this way?

Go to the Start Menu, open the Control Panel |Internet Options | select the Programs tab

The common Internet program types are listed on the program tab of the Internet Properties window.

Under E-mail, all email programs recognized as such by Windows will be listed: Outlook 2003 will be among these if it is installed on your computer.

Select Outlook 2003 from the E-mail drop-down, and click OK to validate your choice.

 

[randyQ]

I have not, but I sure will now, thank you! I'll let you know what happens.

I just remembered something else I did try. In Word's options, somewhere in there is a message button or something like that (I honestly don't remember, it was like, 4 hours ago!). In there, the mail settings that were brought up were his exchange settings. Everything that I have looked at shows Outlook as the default.

Again, thank you, and I'll let you know if that works!