Default mail problem 1

[csjoseph]

I have a user running windows 98, Office 2000, Outlook 2000, IE 6.0.
When she tries the sendto mail recipient option from Word it brings up the wizard for Outlook Express. I went into IE options > programs and set mail client to Outlook and tried again. Same thing happens, Outlook Express comes up. I go back into IE options > Programs and the mail client has defaulted back to Outlook Express.

Has anyone seen this before?

Chris
LAN Administrator
Liberate your mind

 

[desireeg]

csjoseph:

Check out this article from the MS Knowledge Base. This may be the resolution to your problem...

http://support.microsoft.com/default.aspx?scid=kb;en-us;309292

Hope this helps!
Desiree

 

[csjoseph]

You my friend, are a godsend, that is a big headache gone.

Thanks much. Chris
LAN Administrator
cjoseph@hdii.com
Liberate your mind

 

[desireeg]

Chris:
You are very welcome. Thanks for the star.
Desiree

 

[csjoseph]

Ok I spoke too soon. It worked for yesterday and now this morning it is back to doing the same thing. What could have gone wrong? Chris
LAN Administrator
cjoseph@hdii.com
Liberate your mind

 

[desireeg]

Chris:
Sorry for the delay answering, couldn't get onto the forums yesterday afternoon. I think you may now need a registry fix. I don't have a 98 pc to check the setting, but on win2000 it is:
HKEY_CLASSES_ROOT\mailto\shell\open\command
My setting is:
Type: REG_SZ
"c:\Program Files\Microsoft Office\Office\Outlook.exe" -c IPM.Note /m "%1"

I would suggest you look at the setting of a win98 pc that is working properly and copy the settings for that key.

Good luck!
Desiree

 

[csjoseph]

Her registry is set to use Outlook and is the same as others.

Outlook works when you go to the start menu and run and type mailto:cjoseph@hdii.com. It is only in Office that it doesn't work.

Strange.

Any other ideas? Chris
LAN Administrator
cjoseph@hdii.com
Liberate your mind

 

[desireeg]

Chris:
If you go into IE, is the default mail Outlook now? If so then we have half of the problem solved.

The next thing I would try then is the old "delete normal.dot", this actually resolves a lot of Word issues.

After that I would go as far as reinstalling Office.

Good Luck!
Desiree

 

[csjoseph]

Just reinstalled Outlook and it appears to have worked. We will see though. Chris
LAN Administrator
cjoseph@hdii.com
Liberate your mind

 

[PhilFairlane]

Nicely done everyone.

I don't suppose you know how to get it to work with Lotus Notes R5?