Dedicated Line/Fax into office help

[IOKIPP]

I am trying to program an additional line into an office. Just like a fax but they are going to use it as a phone line. I programed it just like another office that has a fax. I not having any luck having DID programmed to ring into the office?

I am new to this so any help would be great. Here is the code I used and the code of the fax line that works. Any help would be appreciated.

Code that works -
DN 2184
TYPE 500
TN 006 0 00 05
MARP
DES OFC6

My attempt to do this...
DN 2173
TYPE 500
TN 006 0 00 01
MARP
DES OFC12

Thanks

 

[GHTROUT]

Do you hear dial tone on this new line? My first thought it it is just not wired.

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[Triton101]

DID would be from the TELCO (Central office) you might be programming an internal extension number only.

You have to verify you DID range with the service provider for you PRI.



__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[ddog6601]

Are you getting dial tone on the phone ?
If so can you dial the 4 digit ext internally ?

 

[IOKIPP]

I have 200 DID's in my bank of #'s all external. When I call the # it just rings and rings not to the office like i had hoped. I do have dial tone on the phone but had it before I programmed OFC12.

Thanks

 

[GHTROUT]

Go to the troubled office, call someone that has a display....call them to find out what number you are at. If you are at the right number, the ringer is off, or the card or phone is bad - or the phone is on Call Forward

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[IOKIPP]

When i call someone from this phone it has the caller ID for the company and the main #. Thanks for everyones help.

 

[asodoma]

He means that you should call someone internally, who has a display phone, from that line to see if 2173 is really the number that you have there. You might have the wrong extension punched down to that location...

 

[IOKIPP]

unfortunately I am not able to call someone directly in the office thru the "fax line" to find out if 2173 is the number.

 

[GHTROUT]

You could make a call to your cell phone, then go to the TTY and trace the TN you think you are supposed to be at.



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[IOKIPP]

sorry for my ignorance but what is TTY and how would I trace for the TN. Thanks

 

[GHTROUT]

TTY is what you programmed the phones on. It is also known as "the terminal"...the thing that always says OVL111 000 IDLE when you hit enter...the thing you do LOGI on.

TRAC is a command that tells you what activity is taking place on a TN.

If you are a small wall mounted system, the command is

>LD 80
.TRAK 006 0 00 01

If your system is floor mounted columns, the command is this

>LD 80
.TRAC 006 0 00 01



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[DocVic]

You probably need to target the incoming digits to that internal extension.

DocVic
Dedicated to Nortel Products till the end.
Need help?

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[IOKIPP]

The TN is idle. So i must have programmed it wrong?

 

[Reusser]

you should be able to dial a internal number - for example dial 2184. Then trace 2184

LD 80
trac 0 2184

look for originating TN

 

[IOKIPP]

Thanks for all your help I found right TN thanks to all of you. What is the proper way for me to delete a TYPE 500 DID When I remove a (2616)I use a KEY__NUL. With an (ACD) i use OUT. I have never removed a 500. Thanks again

 

[GHTROUT]

LD 10
REQ OUT
TYPE 500
TN (the TN)


That makes the whole TN go away.

If you just want to change the number:

REQ CHG
TYPE 500
TN (the TN)
Then hit return through all the prompts - you come upon DN and you can type a new number

Remember, in the books, analog TNs are LD 10 and digital TNs are LD 11

The books are at my site




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