DECT R4 Compact Base won't go into Idle state during setup

[LRB45]

I've followed the Knowledge base step by step for a provisioned installation but am constantly getting the LED 2 alternating red/ green.
I've defaulted the base, upgraded the Bootfiles and firmware (V4.1.30) but no matter how many times I go through the procedure I end up with a alternating red/green LED 2. LED 1 comes up with a solid green as expected.

The base is not connected to a network switch or the IPO at this point as I am connected straight in from my laptop for configuring.

Any thoughts?

 

[sizbut]

The manual does say that it can take up to 5 minutes for a new/defaulted install for the LED to go steady. Also though its missing from the manual most people work out that the base station needs to be on the same network as the IP Office.

 

[LRB45]

The 5 minute delay I was aware of and gave it well over 15 just in case.

Does it have to be in communication with the IPO to even be configured? Or is that due to it being a provisioned setup?

 

[LRB45]

So I went ahead an ran the base and IPO thru a switch so they can now communicate, defaulted the unit, reprogrammed and yet there is no change in status.

I can ping the IPO from the base so I know it can see it but LED 2 is still flashing and the Base will not show a connected status in the provisioning tab.

 

[tlpeter]

SO you are using provisioning.
Use monitor, go to services and check the option http.
See if there is a 404 or 403 coming by.
If so then login in to the security settings of the ipo and change the password for dect.
Do the same on the mater base station.

BAZINGA!

I'm not insane, my mother had me tested!

 

[LRB45]

I do not see any 403 or 404 HTTP in the monitor trace. I do see the Base IP Session but it returns a Clientdestroyed: Failure false.

I also went back and verified the password within the IPO and Base.

Some change though in that the LED 2 is now in a idle state and the device overview shows the sync as OK. Unable to subscribe phone but guessing that may be due to the base not receiving the auth code from the IPO.

 

[ltxn]

I've had a couple of base stations with LED 2 alternating red/green.
It came down to that those base stations kept negotiating port speed with the poe switch.
Solution was to remove the switch and use a power injector to configure instead.

 

[LRB45]

I'm using the AC Adapter on this unit but at least the unit finally went into a standby/ idle state. Unfortunately I'm not really sure what helped as all I did was go back through the programming another time and it came up.

Now I just have to figure out why it won't show a connected status in the provisioning tab. I would think a password issue but I've verified them in both:

IPO>security>Service users>IPDECTService
and
BASE>DECT>System

Am I missing a setting somewhere?

 

[tlpeter]

That is not the password you need to change onthe base station.
check the option "show advanced options"

This will show some more info.
There will be antoher password field.

Change both the security settings and this password.


BAZINGA!

I'm not insane, my mother had me tested!

 

[LRB45]

I went ahead and turned advance options on and changed the password under: General>Provisioning>General HTTP settings and it Still shows a "not connected" status.

Monitor shows the base attempt to establish but then returns the "Clientdestroyed: Failure false" I mentioned earlier.

Then I thought maybe a port blocking by the switch but the firewall is turned off and all ports are open. Just sort of guessing at this poitn.

 

[tlpeter]

CAn you post a trace?
Do not forget to turn on http under services!

BAZINGA!

I'm not insane, my mother had me tested!

 

[LRB45]

Here is the trace.
My DECT Base is 10.9.13.110


********** SysMonitor v9.0 (5) **********

********** contact made with 10.9.13.10 at 14:12:20 15/5/2011 **********

********** System (10.9.13.10) has been up and running for 3hrs, 45mins and 23secs(13523943mS) **********

********** Warning: TEXT File Logging selected **********


********** Warning: TEXT Logging to File STOPPED on 15/5/2011 14:12:20 **********
13523943mS PRN: Monitor Started IP=10.9.13.200 IP 500 V2 7.0(5) SSMELBOURNE
(IP Office: Supports Unicode, System Locale is enu)
13523944mS PRN: LAW=U PRI=0, BRI=0, ALOG=8, ADSL=0 VCOMP=10, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=0 VMAIL=1(VER=2 TYP=3) CALLS=0(TOT=0)
13524082mS RES: Sun 15/5/2011 14:12:19 FreeMem=68454920(2) CMMsg=2 (4) Buff=200 960 1000 7463 5 Links=5002
13524082mS RES2: IP 500 V2 7.0(5) Tasks=41 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=41 Poll=0 Ready=1 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
13526257mS PRN: Created WAV file MOH Source 1
13526444mS PRN: Loading HoldMusic.wav from ipaddr=255.255.255.255
13528144mS PRN: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
13528144mS PRN: + loader: 1.32
13528144mS PRN: + cpu: id 12 board 3 pld 24 type c10 options ac02
13528144mS PRN: + cpu: sn 10WZ39605745
13528144mS PRN: + fpga: id 1 issue 0 build 827
13528144mS PRN: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
13528144mS PRN: ++++++++++++++++++++ LIST OF MODULES ++++++++++++++++++++
13528145mS PRN: +------------------------------------------------------------
13528145mS PRN: + Slot 1: Base DIGSTA8 Board=0x13 PLD=0x06
13528145mS PRN: + Mezzanine ATM4 Board=0x03 PLD=0x07
13528145mS PRN: +------------------------------------------------------------
13528145mS PRN: + Slot 2: Base COMBO6210 Board=0x02 PLD=0x04
13528145mS PRN: + Mezzanine ATM4 Board=0x03 PLD=0x07
13528146mS PRN: +------------------------------------------------------------
13528146mS PRN: + Slot 3: Base NONE
13528146mS PRN: + Mezzanine NONE
13528146mS PRN: +------------------------------------------------------------
13528146mS PRN: + Slot 4: Base NONE
13528146mS PRN: + Mezzanine NONE
13528146mS PRN: +------------------------------------------------------------
13528146mS PRN: +++++++++++++++++ END OF LIST OF MODULES +++++++++++++++
13528147mS PRN: +++++++++++++++++ LIST OF MEMORY CARDS ++++++++++++++++++
13528147mS PRN: +------------------------------------------------------------
13528147mS PRN: + System SD Card: MNTD
13528147mS PRN: + CID Register: 0x02544d534430344761b7937d3300aa79
13528147mS PRN: + CSD Register: 0x400e00325b5900001d877f800a400051
13528148mS PRN: + SCR Register: 0x02b5800026028302
13528148mS PRN: + OCR Register: 0xc0ff8000
13528149mS PRN: + Status Register: 0x000000000200000002029004005a
13528149mS PRN: +------------------------------------------------------------
13528149mS PRN: + Optional SD Card: UMNT
13528149mS PRN: +------------------------------------------------------------
13528150mS PRN: ++++++++++++++ END OF LIST OF MEMORY CARDS +++++++++++++
13528150mS PRN: ++++++++++++++++++++ MEMORY CAPTURE +++++++++++++++++++++
13528150mS PRN: +------------------------------------------------------------
13528150mS PRN: + 0x00000003, 0x00000000, 0x00000000, 0x00000009, 0x00000000
13528150mS PRN: + 0x00000000, 0x00000000, 0x00000009, 0x00000000, 0x00000000
13528150mS PRN: + 0x00000000, 0x00000000, 0x00000000, 0x00000009, 0x00000000
13528151mS PRN: + 0x00000000, 0x00000000, 0x00000000, 0x00000000, 0x00000000
13528151mS PRN: + 0x00000000, 0x00000000, 0x00000000, 0x00000000, 0x00000000
13528151mS PRN: + 0x00000000, 0x00000000, 0x00000000, 0x00000000, 0x00000000
13528151mS PRN: + 0x00000000, 0x00000000, 0x00000000, 0x00000000, 0x00000000
13528151mS PRN: + 0x00000000, 0x00000000, 0x00000000, 0x00000000, 0x00000000
13528151mS PRN: + 0x00000000, 0xffffffff, 0x9b30d63b, 0x81a46110, 0x5c724169
13528151mS PRN: +------------------------------------------------------------
13528152mS PRN: +++++++++++++++++ END OF MEMORY CAPTURE ++++++++++++++++
13542022mS HTTP: 10.9.13.110(9546) HTTPSession(Secure) (Total = 2)
13542024mS HTTP: 10.9.13.110(9546) HTTPSession: Operational
13542045mS HTTP: 10.9.13.110(9546) HTTPSession: ClientDestroyed: failure false
13542046mS HTTP: 10.9.13.110(9546) ~HTTPSession: Duration: 24ms (Total = 1)
13562043mS HTTP: 10.9.13.110(9567) HTTPSession(Secure) (Total = 2)
13562044mS HTTP: 10.9.13.110(9567) HTTPSession: Operational
13562065mS HTTP: 10.9.13.110(9567) HTTPSession: ClientDestroyed: failure false
13562066mS HTTP: 10.9.13.110(9567) ~HTTPSession: Duration: 23ms (Total = 1)
13566064mS HTTP: 10.9.13.110(9572) HTTPSession(Secure) (Total = 2)
13566066mS HTTP: 10.9.13.110(9572) HTTPSession: Operational
13566083mS RES: Sun 15/5/2011 14:13:02 FreeMem=67721644(2) CMMsg=2 (4) Buff=200 960 1000 7463 5 Links=4996
13566083mS RES2: IP 500 V2 7.0(5) Tasks=41 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=41 Poll=0 Ready=1 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
13566087mS HTTP: 10.9.13.110(9572) HTTPSession: ClientDestroyed: failure false
13566087mS HTTP: 10.9.13.110(9572) ~HTTPSession: Duration: 23ms (Total = 1)
13570881mS LVM(flash): FlashMan: MapVMailStore: OK return from "RestartFlashItemScan"
13570881mS LVM(flash): FlashA: NextFlashItemScan: Scanning A:\system\lvmail\*.* pass = 3
13570907mS LVM(flash): FlashA: NextFlashItemScan: Scanning A:\system\lvmail\ENG\*.*
13571000mS LVM(flash): FlashA: NextFlashItemScan: Finished Scanning A:\system\lvmail\ENG\*.*
13571001mS LVM(flash): FlashA: NextFlashItemScan: Scanning A:\system\lvmail\ENU\*.*
13571085mS RES: Sun 15/5/2011 14:13:06 FreeMem=67731640(2) CMMsg=2 (4) Buff=200 959 1000 7463 5 Links=4997
13571085mS RES2: IP 500 V2 7.0(5) Tasks=41 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=39 Poll=0 Ready=1 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
13571110mS LVM(flash): FlashA: NextFlashItemScan: Finished Scanning A:\system\lvmail\ENU\*.*
13571116mS LVM(flash): FlashA: NextFlashItemScan: Finished Scanning A:\system\lvmail\*.*
13571116mS LVM(flash): FlashA: NextFlashItemScan: END-OF-LIST found
13571117mS LVM(flash): FlashMan: MapVMailStore: OK return from "RestartFlashItemScan"
13571117mS LVM(flash): FlashA: NextFlashItemScan: Scanning A:\system\dynamic\lvmail\*.* pass = 3
13571122mS LVM(flash): FlashA: NextFlashItemScan: Scanning A:\system\dynamic\lvmail\AAG\*.*
13571129mS LVM(flash): FlashA: NextFlashItemScan: Finished Scanning A:\system\dynamic\lvmail\AAG\*.*
13571131mS LVM(flash): FlashA: NextFlashItemScan: Finished Scanning A:\system\dynamic\lvmail\*.*
13571131mS LVM(flash): FlashA: NextFlashItemScan: END-OF-LIST found
13571131mS LVM(flash): FlashA: TranslateLocale: ARA to ENG
13571214mS LVM(housekeeping): FlashMan: FiveMinuteActions: called 2011/05/15 14:13:06
13571516mS LVM(housekeeping): FlashMan: FiveMinuteActions: Free: 432.0 MBytes ( 100% )
13571516mS LVM(housekeeping): 15 Hours 0 Minutes Approx. Remaining
13571517mS LVM(housekeeping): FMML Size: 0
13571669mS PRN: WAV Hold Music HoldMusic.wav failed to load
13571669mS PRN: Deleted WAV file MOH Source 1
13582064mS HTTP: 10.9.13.110(9589) HTTPSession(Secure) (Total = 2)
13582065mS HTTP: 10.9.13.110(9589) HTTPSession: Operational
13582083mS RES: Sun 15/5/2011 14:13:18 FreeMem=68444060(2) CMMsg=2 (4) Buff=200 960 1000 7463 5 Links=4999
13582083mS RES2: IP 500 V2 7.0(5) Tasks=41 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=41 Poll=0 Ready=1 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
13582086mS HTTP: 10.9.13.110(9589) HTTPSession: ClientDestroyed: failure false
13582087mS HTTP: 10.9.13.110(9589) ~HTTPSession: Duration: 23ms (Total = 1)
13602085mS HTTP: 10.9.13.110(9610) HTTPSession(Secure) (Total = 2)
13602086mS HTTP: 10.9.13.110(9610) HTTPSession: Operational
13602107mS HTTP: 10.9.13.110(9610) HTTPSession: ClientDestroyed: failure false
13602108mS HTTP: 10.9.13.110(9610) ~HTTPSession: Duration: 23ms (Total = 1)
13622107mS HTTP: 10.9.13.110(9631) HTTPSession(Secure) (Total = 2)
13622108mS HTTP: 10.9.13.110(9631) HTTPSession: Operational
13622129mS HTTP: 10.9.13.110(9631) HTTPSession: ClientDestroyed: failure false
13622130mS HTTP: 10.9.13.110(9631) ~HTTPSession: Duration: 23ms (Total = 1)
13626067mS HTTP: 10.9.13.110(9636) HTTPSession(Secure) (Total = 2)
13626069mS HTTP: 10.9.13.110(9636) HTTPSession: Operational
13626083mS RES: Sun 15/5/2011 14:14:02 FreeMem=68444060(2) CMMsg=2 (4) Buff=200 960 1000 7463 5 Links=4999
13626083mS RES2: IP 500 V2 7.0(5) Tasks=41 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=41 Poll=0 Ready=1 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
13626090mS HTTP: 10.9.13.110(9636) HTTPSession: ClientDestroyed: failure false
13626090mS HTTP: 10.9.13.110(9636) ~HTTPSession: Duration: 23ms (Total = 1)
13642127mS HTTP: 10.9.13.110(9653) HTTPSession(Secure) (Total = 2)
13642129mS HTTP: 10.9.13.110(9653) HTTPSession: Operational
13642150mS HTTP: 10.9.13.110(9653) HTTPSession: ClientDestroyed: failure false
13642151mS HTTP: 10.9.13.110(9653) ~HTTPSession: Duration: 23ms (Total = 1)
13662149mS HTTP: 10.9.13.110(9674) HTTPSession(Secure) (Total = 2)
13662150mS HTTP: 10.9.13.110(9674) HTTPSession: Operational
13662171mS HTTP: 10.9.13.110(9674) HTTPSession: ClientDestroyed: failure false
13662172mS HTTP: 10.9.13.110(9674) ~HTTPSession: Duration: 23ms (Total = 1)

 

[Cunnida]

I learned a valuable lesson the hard way with an IP DECT r4 that would not work for the last six weeks. Sent it all back to the dealer and it worked for them.

At the step where the radio is supposed to connect to the master (itself), the message would always indicate registration time-out.

I have discovered that although the password for the unit can contain special characters, the DECT radio passwords must NOT contain any thing other than letters and numbers. I am sure that I missed the section in the documentation where DECT internal password standards were covered.

I do hate silent errors.