Decent IP PBX Phone System?

[stansion]

Hi

Am looking to deploy an IP PBX phone system into a multi-tenancy site building (initially 30 users up to 140). Based on Sip trunks.

Multiple companies, centralised receptionist answering calls "as the company" etc, with graphical view.

Had a look at Shoretel but doesn't support true mulit-tenancy is what they have said. Now looking at IPcoretex, Splicecom & Swyx.

Does anyone have experience/problems/recommendations for any of these?

thanks

 

[doktor]

Vertical's Telennium is a good choice.
Outside the US, it is named LG-Nortel iPECS.

Many customers in the US and Europe agree on that!

///doktor

 

[kwbMitel]

You need to focus on support before product. The best system out there is useless unless you have local support.

Find the best company locally that sells a variety of products that meet your needs and then ask which of those products would be recommended by the community.

P.S. I'm Mitel biased but you can tell that from my handle.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[stansion]

Thanks for the note on support. I have gone through that approach. Discounted the Mitel for a number of reasons as per the Shoretel, but have an idea on suppliers I'm looking at.

If you have any experience with the Ipcoretex, Splicecom & swyx it would be appreciated.

LG-Nortel looks okay, so will try and find out more info on that for use in multi-tenancy use as well.

cheers

 

[G0G3tt3r]

try IPitomy.com
They should be able to help. We sell them and they have great support and if you can install it good then you should have no problems.

 

[daffymd]

The Splicecom system will definitely do the job.

We maintain a Splicecom system at a business centre with ISDN30 and SIP trunks connected to it.

There are a large number of tenants and also virtual tenants.

Incoming calls are routed to a centralised reception group and a web page is pushed to the PC based phone system software that shows which company has been called and a script detailing how the call should be answered (all configurable with a bit of simple programming).

Hope this helps.

 

[Westi]

do you need "real" multi tenant so that they can't call each other if they are in separate companies or just make sure that they don't get each others calls and use each others lines?
I think pretty much all systems (including the Shoretel) do the latter but with real tenant partition it gets a bit more expensive I would think.

Joe W.

FHandw., ACSS

insanity is just a state of mind

 

[cwc3]

The Panasonic KX-NCP 1000 or KX-TDE 600 .

 

[Delster]

Personally i hate nortel systems as the programming is needlessly complex.

For that size the 3com NBX range might be suitable.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
umm,it IS supposed to do that, right??

 

[Oldtimephoneguy]

Good day! We have many Cisco and one NEC VOIP systems. In my experiences, NEC is by far the most reliable, durable, logical and easy to maintain. The NEC 2000 IPS we have has been installed for over 5 years and has never been down, never had a vendor service call or ever needed to be restarted. Our Cisco systems are "finicky" at best and something has to be restarted at least every three weeks like clock work. The problem you'll have is convincing the "new" people in the business because they never heard of NEC and only know of Cisco. If you can convince the powers that be to get an NEC properly installed and set-up you'll be a hero.

Frank. City of Cape Coral, Florida

 

[RLSbutton]

I've been testing a few different products at my home and I have sucessfully run SIP trunking on the BCM50 with SIP trunking and TDM both active. The nice thing about the BCM is that if your SIP trunks ever go down, you are able to have backup analog trunks on your system and never miss a call.

I've also experimented with pure SIP format and standalone IP phones. I have a Nortel 1140E and Cisco 7960 both connected to my SIP trunks independently of any phone system. My SIP provider is voip.ms and they offer some pretty reasonable rates for DID's and outgoing calls. They have all of the features of IP PBX's and really, really good online support. So if you like the look of Nortel 1140's and 1120's but don't want the BCM, you can use the pure SIP platform phones and buy the phone on ebay. You can download the SIP 2.2 license off of Nortel's website for free. Also Cisco phones work well, but unless you have access to Cisco's website, you'll have to become registered or buy the licenses to run the IP phones.

The Nortel 1140E on SIP platform runs just like a CS2100 or CS1000 IP phone. Features are more limited than the BCM or CS series, but the phones are quite a statement to your customer and they are fairly easy to configure. It took me 20 minutes to load the SIP firmware and configure the phone with little to no experience with Nortel Pure SIP platform. The ring tones, buttons on the phone and caller ID are all superior to other systems in my opinion.

Thank you.

Joseph Sus Jr. Nortel Enthusiast

 

[rfpup]

Try Aastra MX-ONE compact, its a real and robust platform. 3U in 19 inch rack and can go up to 1500 SIP extensions.
It offers SIP trunking/T1 trunking, SIP extension 240 RTP resources, multi-tenanting, OS is linux-based, GUI and/or command-line configurable.

 

[Bas1234]

Most IP PBX's run on harddrives and have fans....they won't last forever.

Need more in on how you would like to use multi-tenanting.

I know a lot of systems, are you going to manage it yourself?
A webbased system is nice and easy...but very slow.
Some systems need a reboot to add a phone licence.
If the power goes down on the system, check the startup time of various systems/power useage.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[cknipe]

Yea, they all look like fly by night asterisk type systems.
I have never heard of any of those. As kwbmitel said, stick with something you can get local support on. Just because you found 1 company does not mean you can get local support. I would start looking back down the avenue of the shoretel, avaya, mitel, nortel systems. Especially if you are going to be running 30 + companies with advanced features like tennanting. You are going to need the support channels.

 

[hostedvoipman]

forget nortel its a dead product try a ip500 or go for hosted

 

[busster]

Have you looked at Thirdlane? It is an Asterisk based system, but very good and robust. Should do everything you want it to do plus more.

 

[RLSbutton]

Hey Mr. Hosted Ip, great plug for your system. Nortel is not dead, it's alive in the form of tech support for the BCM at least through 2018, plus the Nortel legacy lives on through Avaya.

Joseph Sus Jr. Nortel Enthusiast

 

[hostedvoipman]

by first or second quater next year the ip500 will support nortel keyphones so the bcm will be withdrawn. we stopped selling it 12 months ago. it is a dead product and the sooner people realise that the better it was a ok system in its time but we need to move on.to install one now is a wast of customers money as there will be no more development of the product

 

[RLSbutton]

Ok Hostedvoipman, I will agree that I am interested to see how Nortel phones interact with the IP500? So will the Nortel Ring Tones, keyclicks and phone interfaces still function like a Nortel phone? I believe all of that software is embedded in the telephone itself.

That is the one question that has confused me.

I have a BCM at home pretty much for a hobby and of course to make phone calls.....I am also running SIP phones on voip.ms and 3CX virtual PBX and I have a Cisco 7960, Avaya 9630 and Nortel 1140E all running alongside each other on pure SIP platform. As functional and attractive the Cisco and Avaya phones are, the Nortel 1140E wins me over the most with it's color coded keys, unique ring tones, large backlit display, and CLID presentation enhancements. If Avaya would continue using the 11XX series IP phones as SIP phones and rebrand them as Avaya, I'd be a happy camper. If they decide to stop making these and replacing them with 9630 sets period, I think that will be rather unfortunate for the end user.



Joseph Sus Jr. Nortel Enthusiast