Dead Air after reboot

[davemh]

We have a 61C with CallPilot. After a system shutdown/restart (just flipped the breakers-didn't take CallPilot down gently) the system came back up, call pilot channels show idle but when dialing into voicemail just get one ring then dead air. Went thru Conf.Wizard again which does a shutdown and restart but still dead air....Am I missing something easy? I've never brought the switch and CallPilot down and up before.
Thanks for any help!

 

[telebub]

I've seen this on an Option 61C with a 702t server. What kind of CP server do you have? After lots of troubleshooting, we ended up swapping the MGate card and the MPB 96 card in the CallPilot. We then ran Config Wizard and reloaded the languages.

Before you go to that extreme, and depending on what server platform you have, you might try a couple things 1st:

1. reseat the MGate card
2. run config wizard and reload the languages

If those fail, then you might need to swap hardware like we did.

War Eagle!
Lions Baseball '09!

 

[davemh]

Thanks! It was after we reloaded languages and went to reseat the callpilot card that I finally noticed the controller card was disabled.....duh...all working now....