DDI calls divert after 6 ring to CFNA number but nothing for CFNA in programming, how?

[nscripta]

Three digital phone which accept incoming calls on a ddi route are diverting after 6 rings to one of the 3 prime numbers, display on diverted call phone states incoming number label and "CFNA". All three phone have all their forwarding functions (EHT,FDN etc) set to the their own prime number (key 0 scr appearance). Two of the phones are the main answering point, the third is a backup answer, every incoming call rings on one the main phones and the backup phone. (They have the same numbers programmed in the scr keys)
The six rings makes sense as that is programmed for cfno, however I can't work out how they are forwarding to the backup.

Probably missing something obvious!!

 

[cmawbey]

print the tnb of all 3 sets here.. so we can see whats going on

 

[GHTROUT]

Call Forward No Answer depends on these

FDN Value (for all calls unless CLS CFTA exists)
or
EFD Value (for external calls when CLS CFTA exists)
and
CLS FNA
and
These values only apply to the MARP appearance of the DN


~~
Gene at www.GHTROUT.com

 

[nscripta]

Copy of one of the phones:

DES MAIN1
TN 002 0 00 00
TYPE 2616
CDEN 8D
CUST 0
AOM 2
FDN 301
TGAR 0
LDN NO
NCOS 5
SGRP 0
RNPG 0
SSU 0010
XLST
SCPW 301
CLS TLD FBD WTD LPR MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LND CNDA
CFTA SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMD MCTD AUTU
GPUD DPUD DNDD CFXD ARHA CLTD ASCD
ABDA CFHA FICD NAID BUZZ
UDI HBTA AHA DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRA ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC
CPND_LANG ENG
RCO 0
EFD 301
HUNT 301
EHT 301
LHK 0
AST
IAPG 0
AACS NO
ITNA NO
DGRP
DNDR 0
KEY 00 SCR 301 0 MARP


The main digital phones are 301 and 302. The backup phone is 303. All the DDI scr are on 303, the main phones have half the numbers each.

Is there a chance the redirect to cfna is being applied to the route?

 

[Firebird Scrambler]

From LD 21, can you post us the "RDR" data please as this contains the systems forwarding settings.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[nscripta]

RDR printout from LD 21:

REQ: prt

TYPE: rdr

TYPE RDR_DATA
CUST 0


TYPE RDR_DATA
CUST 00
OPT CFO CFRA DSTD PVCA CWRD
FNAD FDN
FNAT FDN
FNAL FDN
CFTA NO
CCFWDN
CFN0 6
CFN1 6
CFN2 8
DFN0 6
DFN1 6
DFN2 8
DNDH NO
MDID NO
NDID NO
MWFB NO
TRCL 0
DFNR 0
CRT0 00 00 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
DAY0
DAY1
DAY2
DAY3
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3

 

[Firebird Scrambler]

The values for RCO "0" and "1" are both the same, so it makes no difference which one is used.

Have you got any hunt groups in operation?. You might have one that has all 3 phones assigned to it?.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[allenmac]

You have EFD set to 301. EFD is External Flexible call forward DN.

From the I/O reference manual NN43001-611:
This is the DN to which external no answer calls are routed when Class of Service is CFTA, FNA.

Looks like this is what is causing the calls to forward on no answer. Look at GHTrouts response above.