DCFW to external recalls to attendant

[Ehobbs]

Hi Everyone,

We have a phantom DN that is set to DCFW to an external number. Most of the time this seems to work fine but sometimes forwarded calls will route to the attendant instead. I'm not sure if it's a recall or going directly to the attendant.
Can anyone offer a suggestion?

TN is shown:

DES X
TN 064 0 10 05 PHANTOM
TYPE 500
CDEN 4D
CUST 0
MRT
ERL 00000
WRLS NO
DN 4502 0 MARP
AST NO
IAPG 0
HUNT
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 0
XLST
SCI 0
CLS CTD DTN FBD XFD WTA THFD FND HTD ONS
LPR XRD AGRD CWD SWD MWD RMMD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXA ARHD OVDD AGTD CLTD LDTD ASCD SDND
MBXD CPFA CPTA DDGA NAMA MIND
MCRD
EXR0 SHL ABDD CFHD
CWND USMD USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
CDMR PRED MCDD T87D SBMD PKCH MPTD
PLEV 02
PUID
AACS NO
MLWU_LANG 0
FTR DCFW 12 912603337820

 

[KCFLHRC]

Is it possible all the trunks are busy when it routes to the Attendant?

 

[Ehobbs]

It is possible but unlikely. And in that case I would rather the caller just receive busy or ring-no-answer. In any event we would rather these calls not route back to the attendant. Essentially we just want the calls handed off to the external system and let that system deal with any issues.

Thanks for the reply.

 

[Firebird Scrambler]

Can you print out your systems RDR settings in LD 15?.

Look at what FNAD, FNAT etc are set for.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

linkedin

 

[KCFLHRC]

Doesn't make sense that some times it works and some times it doesn't. That would make me think an all trunks busy condition

 

[Firebird Scrambler]

Any time of day control set?

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

linkedin

 

[Ehobbs]

Here is the RDR from LD21:

REQ: prt
TYPE: rdr
TYPE RDR_DATA
CUST 0

TYPE RDR_DATA
CUST 00
OPT CFF CFRD PVCD CWRD MCI
FNAD HNT
FNAT HNT
FNAL HNT
CFTA NO
CCFWDN
CFN0 4
CFN1 4
CFN2 4
DFN0 4
DFN1 4
DFN2 4
DNDH NO
MDID NO
NDID NO
MWFB NO
TRCL 0
CRT0 00 00 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
DAY0
DAY1
DAY2
DAY3
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3

I agree that for some reason the Nortel is thinking that it can't hand off the call (busy or out-of-service condition) but it still seems that the caller should just get the busy instead of recalling to the attendant. I'm sure it's mostly my poor understanding of how such a call would be handled by the system.

 

[Firebird Scrambler]

Most of the configurations that I know of have

FNAD FDN
FNAT FDN
FNAL FDN

Either way, it does seem strange.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

linkedin