DCFW Not working

[Arugg]

Here's my situation. I have setup a phantom 500 set that default call forwards all calls to a fax server. For the most part it works perfectly. However, there are a couple companies that are calling this number and finding their calls forwarded to the receptionist/attendant. I can not duplicate this problem at all. I have even had them call the line from their cell phones and it works perfect.

The only similarity I can find thus far is that both of the problem callers are sending faxes to this line using a fax server of their own.

Here's the TNB:

DES TEST
TN 040 0 00 01 PHANTOM
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 7009 0 MARP
AST NO
IAPG 0
HUNT 96102630665
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
XLST
SCI 0
CLS CTD DIP FBD XFD WTA THFD FNA HTD ONS
LPR XRD AGRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFA MRD C6D CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXA ARHD OVDD AGTD CLTD LDTD ASCD
MBXD CPFA CPTA DDGA NAMA MIND
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
RCO 0
PLEV 02
AACS NO
MLWU_LANG 0
FTR DCFW 16 96102630665
DATE 12 JUL 2007

 

[notme11]

increase the Ncos to 6 or 7

 

[Arugg]

Ok. How does that effect incoming calls?

 

[PERRYPJ]

YOU NEED A NCOS HIGH ENOUGH TO CALL FORWARD OUTSIDE

OLD ROLMEN WORKING ON NORTELS

 

[notme11]

none, the ncos is the Class of service for the set, it allows the set to make outbound calls. lower Ncos is to restrict the phone from making LD calls or INT calls.

 

[Arugg]

Ok. I've set it to 7, which should allow it to make any calls. But I'm still confused why it only had problems with certain forwards. It is forwarding to a local number anyway. Sorry to be dense.

 

[acewarlock]

Change the CLS DIP to DTN, it may be the fax server thats failing isn't waiting long enought for the dial pluse digits to go though changing it to DTN shou;d speed it up. you might also try outing the 500 set and making it an ACD Queue instead.

 

[kirchenlo]

It might be a number restriction in LD 49, normally your NCOS 0 maps to FCR Table 0. CHekc what is marked in the FCR Tables by doing a print in LD 49.

If you would have a fcr taht works for all calls, national and international it shoudl look similar to this:

REQ prt
TYPE fcr
CUST 0
CRNO 0

CRNO 0
INIT ALOW
DENY 00
DENY 0900
DENY 0190

This aboce code blocks all call starting with 00, 0900, 0190.

The fax server you are talking is this your or an external one calling.

If it is external check as well if you have trunk barring configured.

Regards

 

[Arugg]

Ok I'm still having issues. There are now about 3 places that experience this problem, where the call is not forwarded correctly to the fax server, but instead it goes to the receptionist.

 

[acewarlock]

Have you changed the CLS to DTN?

 

[Arugg]

Yes I changed CLS to DTN.

 

[Arugg]

Also would it work any better if it was a phantom ACD?

 

[acewarlock]

You should try the ACD, as that is what I would use instead of a Phantom phone.

 

[jebloome]

Do you have any restrictions for calls that display either "Restricted, Blocked, or Unknown"? Sometimes a switch may default those calls to the receptionist.

 

[foleys]

Did you ever resolve this issue as we are experiencing the same problem with phantoms and a fax server.

 

[NastyNed2]

This is a long shot. Could the offending fax machines / servers have an extra digit incorrectly programmed, say a "0" that would cause them to zero out to the receptionist or "0"perator? You never know what people at the far end are doing.

 

[LWEB]

What NCOS level do the incoming trunks have? In my experience, if you are forwarding to any outside number the system looks at the NCOS level of the incoming trunk for an outside call to determine if it is allowed to forward to a local or LD number. If you are forwarding incoming trunk calls to an outside local number, make the NCOS on each trunk one that allows local calling as if the trunks were end users phones.

 

[acewarlock]

LEEB: If you do that you are alowing every trunk to do that. You should set CDB to CFF and that way the set controls the call not the trunk.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.