DBC422x02 IP Phones not getting the configuration file from the software server randomly

[juasiepo]

Hi,

I am trying to update all office's IP phones to the newest firmware available so I have created the necessary folders in my software server (one per subnet) It works like a charm. BUT there are some IP phones that cannot connect to the sofware server. Here you are the logs:

70-01-01 0:00:18.714 tBoot: Calling gethttpFile and webServer ip is >192.168.73.
70-01-01 0:00:18.714 tBoot: 55<
70-01-01 0:00:18.714 tBoot: DHCP=NO,subNetAddress=172.21.254.0
70-01-01 0:00:18.714 tBoot: AddrString= ffffff80
70-01-01 0:00:18.714 tBoot: noOfOnes in AddrString is = 25
70-01-01 0:00:18.714 tBoot: filetoGet using subdir=subnetaddr_bits: /172.21.25
70-01-01 0:00:18.714 tBoot: 4.0-25/dbc42x02/d42x02-config.txt
70-01-01 0:00:18.714 tBoot: Enters gethttpFile()
70-01-01 0:00:18.714 tBoot: Socket created
70-01-01 0:00:18.714 tBoot: Before connect - CD100
70-01-01 0:00:18.714 tBoot: We want to send>>>GET /172.21.254.0-25/dbc42x02/d4
70-01-01 0:00:18.716 tBoot: 2x02-config.txt HTTP/1.0<<<
70-01-01 0:00:38.000 WdTask: Boot WdTask kick!
70-01-01 0:00:38.716 tBoot: Not connected; errno 0x44
70-01-01 0:00:38.716 tBoot: ERROR: Couldn't download HTTP file ,received httpL
70-01-01 0:00:38.716 tBoot: en=-2
70-01-01 0:00:38.716 tBoot: Reading cfg_flag in NVRAM-> value=55
70-01-01 0:00:38.716 tBoot: CFG file using dns name or phone domain name as su
70-01-01 0:00:38.716 tBoot: bdir, or default subdirGetting default HTTP file:
70-01-01 0:00:38.716 tBoot: /dbc42x02/d42x02-config.txt
70-01-01 0:00:38.716 tBoot: Enters gethttpFile()
70-01-01 0:00:38.716 tBoot: Socket created
70-01-01 0:00:38.718 tBoot: Before connect - CD100
70-01-01 0:00:38.718 tBoot: We want to send>>>GET /dbc42x02/d42x02-config.txt
70-01-01 0:00:38.718 tBoot: HTTP/1.0<<<
70-01-01 0:00:38.718 tBoot: Not connected; errno 0x41
70-01-01 0:00:38.718 tBoot: ERROR: Couldn't read/download ConfigFile:/dbc42x02
70-01-01 0:00:38.718 tBoot: /d42x02-config.txt!ebcAutoBoot 3:rd check: has dup
70-01-01 0:00:39.718 tBoot: licate_ip_addr (1=TRUE) = 0
70-01-01 0:00:39.718 tBoot: Received HTTPLEN of../dbc42x02/d42x02-config.txt =
70-01-01 0:00:39.718 tBoot: -2
70-01-01 0:00:39.718 tBoot: webanswer = -1
70-01-01 0:00:39.718 tBoot: httpLen<=0 =>Use cfgfile from flash and start appl
70-01-01 0:00:39.718 tBoot: from flash at once... sysNvRamGet() HW-REV...
70-01-01 0:00:39.718 tBoot: We have read >R3C< as hw-rev from I2C-memory
70-01-01 0:00:39.718 tBoot: Web server not available, webanswer = -1
70-01-01 0:00:39.720 tBoot: ¤¤¤ READ HEADER FROM FLASH

The most strange thing is that one of the IP phones has downloaded the config file today without a problem (checked in webserver access log). But if I remotely restart the IP phone it gives the same error in the IP phones's logs (see above).

The IP phones work ok: they can login to the GK, make phone calls, etc

Any idea?

Best regards

Juasiepo

 

[himdp]

The subnet mask of 255.255.255.128 does not look right for a subnet address of 172.21.254.0

 

[himdp]

Sorry, ignore that.

 

[Satellite1900]

The phone models are all the same type?
The phones are all the same version?
Example: "dbc 422 02" or "dbc 422 01" etc etc

\Satellite1900

 

[juasiepo]

All phones are the same model ASTRA Model: DBC422 02

The most bizarre thing about this is that there are attempts to connect to the webserver (software server) from few of them:

172.21.254.11 - - [23/May/2012:09:52:14 +0200] "GET /172.21.254.0-25/dbc42x02/d42x02-config.txt HTTP/1.0" 200 13754 "-" "-"
172.21.254.17 - - [23/May/2012:16:36:42 +0200] "GET /172.21.254.0-25/dbc42x02/d42x02-config.txt HTTP/1.0" 404 345 "-" "-"

And there are very old (from March) attemps to connect to the web server from the others Phones:

172.21.254.14 - - [17/Mar/2012:15:22:26 +0100] "GET /dbc42x02/d42x02-config.txt HTTP/1.0" 200 13754 "-" "-"
172.21.254.15 - - [04/Mar/2012:12:14:18 +0100] "GET /172.21.254.0-25/dbc42x02/d42x02-config.txt HTTP/1.0" 404 345 "-" "-"
172.21.254.15 - - [04/Mar/2012:12:14:18 +0100] "GET /dbc42x02/d42x02-config.txt HTTP/1.0" 200 13822 "-" "-"

I cannot see any difference in the configuration all have fixed IP addresses, software server set manually, etc

Thank for your reply.

Best regards

Juasiepo

 

[Satellite1900]

have you tried to connect a phone that does not work directly to your laptop, where is another webserver?

\Satellite1900

 

[juasiepo]

Hi Satellite1900,

Yes, I have tried with another test webserver. And I cannot see any connection attempt in any of the webservers (prod or test). So I Think is a local problem with the IP phone


70-01-01 0:00:18.714 tBoot: filetoGet using subdir=subnetaddr_bits: /172.21.25
70-01-01 0:00:18.714 tBoot: 4.0-25/dbc42x02/d42x02-config.txt
70-01-01 0:00:18.714 tBoot: Enters gethttpFile()
70-01-01 0:00:18.714 tBoot: Socket created
70-01-01 0:00:18.714 tBoot: Before connect - CD100
70-01-01 0:00:18.714 tBoot: We want to send>>>GET /172.21.254.0-25/dbc42x02/d4
70-01-01 0:00:18.716 tBoot: 2x02-config.txt HTTP/1.0<<<
70-01-01 0:00:38.000 WdTask: Boot WdTask kick!
70-01-01 0:00:38.716 tBoot: Not connected; errno 0x44
70-01-01 0:00:38.716 tBoot: ERROR: Couldn't download HTTP file ,received httpL

Thank for your reply.

Best regards

Juasiepo
70-01-01 0:00:38.716 tBoot: en=-2

 

[whosrdaddy]

are these phones running the same firmware??

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!

 

[Darkness2K]

Hi!

I got the same prob here with a customer and i changed that phones on warranty with Aastra and the note, that these phones were not able to get they´re language file. Same failure like yours with "Not connected; errno 0x44" (But i got that on language files)!!

Thats a fault in the Phone! Tried different FW/BootROM etc p.p. no success!
Done the same with a differen phone (Same Model) and same config file + firmware no Problem!!!

Also DBC4422 02!