DBC 4425 won't log in?

[BrotherFox]

We have IP extensions running on a MX-ONE MD110 BC13. We are using the config file for DBC42X. Why can I log any DBC4422 OK, but can't log a DBC4425 on.
I have checked in the settings on the handset & the IP addresses & the VLAN address have been found from the DHCP server & the handset asks for you to log in with?. I then enter the extension number & about 15 - 30 seconds later it comes back with log in with?
As the config file appears to be generic for any DBC42X, what would the problem be?

 

[whosrdaddy]

check the DBC version of the phone. if it ends with a 01, you'll need other firmware/config file.

The easiest method to see what's going on is to do a wireshark trace on the webserver (or via a hub on the phone)

/Daddy

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[BrotherFox]

Thanks Whosyourdaddy,

I have tried both, a version 01 & a version 02 DBC4425. I will trie to get a trace & then maybe we can see what's going on.

Brother Fox