DBASVR.exe Dr. Watson error

[APierce1]

Okay, I have yet another Exchange backup problem - in the middle of my backup last night, my mailbox backups started failing with "E8602 Failed to read from database....(69) Read/Write error in named pipes". Of course, I had to try to stop the job, which hung the job in "Stopping..." so I stopped the Tape Job service, deleted the appropriate files from the .QSD folder and restarted the Tape Job service, just to get rid of the job. Now my Backup Agent RPC service won't start and gives me a Dr. Watson access violation error, even after rebooting the server. I just paid CA $95 to fix an E8602/(68) error, but since this is an E8602/(69) error, they want another $95. Has ANYONE actually gotten ArcServe 2000 to back anything up? I'm about 2 seconds from returning the software and going to Backup Exec, if that's any better.

Best regards,
Alan Pierce
Ithaca, NY

 

[techsolid]

ARCserve 2000/SP3 and Exchange Agent SP3 and following patch
on Exchange agent resolved the issue

http://support.ca.com/Download/patches/asitnt/QO06202.html

 

[ARCserveGuru]

ok, now if you backup agent RPC service isn't starting it is because you popped the job prematurely (by popped I mean you stopped it). Do what techsolid suggests and it should be resolved however what is happening is that the database agent still thinks it is preforming a backup, and as such may have been corrupted by the stop.

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