Our call center will be upgrading from SCCS 4 to version 5. Can anyone tell me is the database design is different and how different in the new version? Or are the tables and fields mostly the same?
Most of our reports are designed inhouse and use SQL or Access to combine data from Symposium with complex data from our CRM. We don't use the canned reports much at all. I haven't been able to get an answer from the tech people who are still negotiating with the vendor (I just do reporting) - but if the database design is dramatically different between v4 and v5 I need to begin taking steps, at least to warn management there will be delays in deploying the new reports for v5.
Thanks for any advice,
Mark
Most of our reports are designed inhouse and use SQL or Access to combine data from Symposium with complex data from our CRM. We don't use the canned reports much at all. I haven't been able to get an answer from the tech people who are still negotiating with the vendor (I just do reporting) - but if the database design is dramatically different between v4 and v5 I need to begin taking steps, at least to warn management there will be delays in deploying the new reports for v5.
Thanks for any advice,
Mark
