Day, Night 1 and Night 2 services message change 1

[DavidA]

I have a Mitel 3300 active software 9.0.3.15 I would liket o know how to change the play messages when in day service or night1 or night2.

Currently I know when in night service 2 it is going to an specific mailbox that we have setup in extension 137.

can someone help me with this, I would like to redirect my day and night services to a different messages.

Thank you.

 

[DavidA]

Supernova99,

I have upload the trunk and reroute always forms.
here attached is the link to the folder again.
if you wouldlike the backup i need to ask for authorization before upload it, i think i can upload it to the same site since is less than 200 mb.

Thank you.

 

[Supernova99]

Hi David,

Can you check what the following numbers are for me please

Can you dial them first and see what happens
701
600
383
382
490


Can you also go to the maintenance commands and type the following for each number

LOCATE FEATURE EXTENSION <NUMBER> (no <>)
or LOCATE NUMBER <NUMBER>
The system should return what the number pertains to.
e.g. Huntgroup, single line, ACD Path etc.


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[DavidA]

Supernova99,

I have the approved to send you a backup file from our system, if you still want this let me know.
I think it will be better with the backup file since it have all the information you need. also it could help us in the future for more questions.

Thank you again.

 

[DavidA]

Here are the link to the files.

http://www.mediafire.com/?iz69c6sr2r1ce

http://www.mediafire.com/?we1tr5r25rxir

let me know if it work.

 

[Supernova99]

Hi David,

OK I have loaded the database on my controller and here is what I see

You have a Call re-route first alternative number 1 as 600 (voicemail) This is not recommended as 1 is the default that is applied to every DN

When your system is in Night2 ext 137 is Call re-routed always to 450 (450 is a multicall key) on the following extns 118, 128, 145 & 165
If 450 is not answered then it will route to voicemail (600)
There is no mailbox 450 it is linked to mailbox 137 as this is the extn number allocated to this mailbox it plays a greeting (Community clinic 'if this is an emergency' ...) then transfers the call to extn 137
I am not sure this is correct as the call seems to loop back on itself

Is this the message you would like to change? or are you looking to change something else?

I have to say that there is a lot of tidying up required
Most extns have a call re-routing 4 assigned which is blank (normally this is 1) which is not assigned a directory number

All your incoming lines are also routed to voicemail (600) in Night1 & Night2 to the company night greeting

I hope this makes sense if you need any further advice just ask.

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[DavidA]

Supernova99,

Thank you for looking into this.

The routing you are looking on 137 is something we did last week.

The manager wants that when people call our main number only four phones will ring.

since I could not figure it out how is that when we put our system in night service 2 is calling this particualar extensions i just change the VM 137 to go to 450 which then calls this four extensions.

what I would like to know is how is that our incomming line (main number) is being sent to this extension (137) on Night 2. In that way i know how to change it to any other VM that we would like to user under Night 2.

Thank you again for your help, and yes the system is kind of a mess someone else was taking care of it.

 

[Supernova99]

Hi David,

I will take a look at your main number routing tomorrow

As it stands all your main numbers are routing to voicemail (600) in Night2 no mailbox just general Night Greeting

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[DavidA]

Supernova99,

Did you find something???

 

[Supernova99]

Hi David,

The main numbers just route direct to voicemail
Which means that callers will hear the voicemail night greeting

If you want to have a different greeting for night you will need to create a nametag hunt group that is routed always to 600 then create a mailbox with the same number
e.g. create a nametag hunt group 699 call reroute this always to 600 (using call reroute 5) then create a mailbox 699 then record a new greeting for this mailbox

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[DavidA]

Supernova99

If i do this then how the system know to go to this new VM when in night?
Also where do i see the main numbers and how they are rerouted.

Thank you.

 

[Supernova99]

OK
In the trunk service form you have 3 trunks
Each of these trunks has a day/N1/N2 answer points

When the system is put in to any of Day/N1/N2 it will follow the number specified in the field

Currently they all go to 600 in N1 & N2

So performing what I specified in my previous post will change the answer point from 600 to 699

Which is a nametag hunt group which is rerouted always to voicemail
As the nametag hunt group number matches a mailbox you will hear the 699 mailbox greeting


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[DavidA]

Supernova99

I am going over this extension again 137 and i found that on the speed calls form there is a speed call 777 dialing a phone number that goes to this exact extension.
and also is the only one that has the option overrides toll contreol activated what does this means?

Thank you

 

[Supernova99]

Hi David,
Unfortunately i have left the office for the weekend so no access to my Lab system
I will take a look next Monday

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[DavidA]

Thank you supernova99

hey i am looking into this "extension" 490 which is referred in one of the trunks, this extension when in night2 is being reroute to 777 which is calling this extension. Will this be my aswered??

Thank you for looking into this mess again. Have a great weekend

 

[Supernova99]

Hi David,

I have had a look and you are correct 490 in N2 goes to 777

777 is a speedcall to 95416935137

I do not understand why if this is you full PSTN number that it is being dialled externally.

I would think that it should just be 137 then it will call internally

Toll override is in place to allow system speed calls to dial out over trunks without any restrictions.
So it overrides class of restriction.


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[DavidA]

Supernova99,

I think I am going to give up on this.

It is really confusing, all that I want to understand is how was that our main number, when in N2 was re route to 137.
I changed the trunk that is calling 490 to a diferrent number and when I called our main number I was still getting 137.
I check the setting in another box we have in another location and I can see more straing forward that when in N2 it is calling the extact number 237 in this case. but here is calling 600 which it is more confusing.

Well someday I will figuired this out.

Thank you for all your help with this mess Supernova99, I do really appreciated.