Day, Night 1 and Night 2 services message change 1

[DavidA]

I have a Mitel 3300 active software 9.0.3.15 I would liket o know how to change the play messages when in day service or night1 or night2.

Currently I know when in night service 2 it is going to an specific mailbox that we have setup in extension 137.

can someone help me with this, I would like to redirect my day and night services to a different messages.

Thank you.

 

[Supernova99]

I am asuming you are trying to route an extn to different mailboxes in day and night so you get a different message played.

It is possible to do this

You will need to create 2 mailboxes 1 can be the same as the extension (day mailbox) and 1 will be the night 1 mailbox
if you want night 2 then you will need to create one for that as well.

Create 2 name Tag hunt groups the same number as your Night1 & Night2 mailboxes

Create a call re-route always to voicemail hunt group

Create a call re-route always to both the night1 & night2 nametag hunt groups

Change the call re-route always in day/n1/n2 of both Name tag hunt groups to voicemail

Lastly change the call re-routing of the extn to route to Night1 nametag hunt group in night1 and Night2 nametag hunt group in night2


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[DavidA]

I am sorry but I am really confuse. I do not have much experience working with this system, but whay i am trying to understand is how it works right now, since someone else was taking care of the system.
it seems that all we have to do is dial from any phone *441 to put the phones on the night 1 service message.
what i would like to do is create a new VM and then redirect my night 1 service message to the new VM.

Thank you for your help.

 

[Supernova99]

Why don't you just change the current night1 message?

That has to be easier than creating a new mailbox and the subsequent routing

You will need to login to the night1 mailbox and re record the message.

If you do not know which mailbox is playing the night1 message then you will need to do a bit of searching

You will need to know what the call re-routing always number is for Night1 go to the call re-routing assignment form and see what number other than 1 is programmed in the Night1 field

Check the number in the call re-routing always form

This number should be the mailbox number you need to change

If it has a passcode and you do not know it you will need to reset it in the voicemail box configuration

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[DavidA]

Supernova99,

The VM that i know for shure is being play when in night service 2 is 137, now 137 on the call re-routing assigment form it reffered to re route number 7, re route 7 it is calling directory number 600. 600 is a hunt group that calls the VM assistante. And that's where i get confuse, how do the system knows which VM call when we are in night service 2 or 1???

Thank you.

 

[kwbMitel]

The mitel retains the original called digits for voicemail integration regardless of the devices that ring in between the original and the voicemail.

This means that it basically makes no difference how you route the call, day or night, because the same digits are used in either case.

There are a couple of methods for overriding the integration and forcing the call to integrate with mailboxes other than the original.

Using Nametag groups is one of those methods. There is a FAQ on the subject. faq1329-7197

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[DavidA]

Thank you for your respose.

But still is not clear for me how is that all we have to do is dial from any phone in our organization:

*44 to activate Day, Night1 or Night2 as follows:

*44 0 to activate Day
*44 1 to activate Night1
*44 2 to activate Night2

I understand that *44 is a feature option and is declared on the feature options assigned form.

what i can figuire it out is the other numbers 0, 1 and 2.
and how is that 0 goes to one message and 1 to another and 2 is calling the VM for extension 137 in our system?

Thank you for your help again.

 

[Supernova99]

Like i have already posted it is in the call re-routing forms.
You need to check these to find out what you are routing to for Day/Night2/Night2

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[DavidA]

OK guys this is driving me crazy.

I would like to point my Night service 2 to a diferrent VM box, how do i do this?

Thank you.

 

[Supernova99]

Can you check your call re-routing assignment form and the associated Night 2 directory number

when you put the system in night 2 anything other than 1 in the night2 field in the call re-routing assignment will be routed to this number.

Once you have found this number you can either change it or at the very least know where your night 2 calls are being routed to

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[DavidA]

Supernova99

If I understand correctly, it is not making any sense for me

here is what i have in my call re routing assigment form:

Number Call Rerouting - Day Call Rerouting - Night1 Call Rerouting - Night2 Call Rerouting DND Type Call Rerouting - 1st Alt. Call Rerouting - 2nd Alt.
123 4 4 4 All 4 4
124 4 4 4 All 4 4
125 4 4 4 All 4 4
126 1 1 1 All 1 1
127 1 1 1 All 1 1
128 4 4 4 All 4 4
129 2 2 2 All 2 2
130 1 1 1 All 1 1
136 1 1 1 All 1 1
137 1 1 1 All 2 2


the extension in question is the last one 137 when i put my night2 on, it is calling this extension.

 

[Supernova99]

OK now we are getting somewhere.
Extns 123, 124, 125, & 128 are going to Call rerouting always 4 day/Night1/Night2
So whenever you dial these numbers they go to the destination specified in the Call re-routing always form entry 4 these numbers are permantly reouted to this one same number.
It may well be that entry 4 is 137 you need to check this.

Normally if you have different messages for Day/Night1/Night2 you would have different destination numbers specified yours are all going to the same number regardless of Day/Night1/Night2

e.g. extn 123 might want a day message during the day a night message during Night1 and an emergency message in Night2.
If this was so then the call re-routing assignment would show 2 3 4
In the Call re-routing always form you would program
Call re-routing always 2 Day message
Call re-routing always 3 Night1 message
Call re-routing always 4 Night2 message


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[DavidA]

Supernova99,

I can understand this and actually make sense for me.
the issue is, as you see extension 137 is being routed to 1 on day 1 on night1 and 1 on night2. Well this routing number is not routing anyting in the re-routing always form. here is what i have on the re-routing form:

Always Alternative Number Originating Device DID Originating Device TIE Originating Device CO Originating Device INT Directory Number
1 No Reroute No Reroute No Reroute No Reroute
2 No Reroute No Reroute No Reroute No Reroute

 

[DavidA]

I think i have not specified that all this is happening when calling the main number for our bussines.

So what i am trying to do is that put the night service 2 and when people call our main number it is redirect to and specific extension.

Right now when i do this the calls are re-routed to 137 extension, from there in the re-route always for is routing 137 to its VM, this piece i can get. What i can figure it out is how to tell the system that when phones are in Night2 and call the main number point those calls to whatever extension we decided.

Thank you again guys for your help, and sorry i did not said this before.

 

[Supernova99]

Looks like this is referenced in the Trunk Service assignment form
Here you also have a choice for day/night routing

BTW Call rerouting 1 should not be used unless absolutely nescessary as this affects all devices with a call re-routing 1 (default)
Extn 137 is using a call re-routing first alternative 2 which means it will use this if the extn is busy or not answered.

My hunch is Trunk Service

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[DavidA]

Supernova99,

I realy do not know what to look for. I look into the Trunk Service assigment form looking for any reference to extension 137 with no luck.

is there a command that i can use to check on this? or any other suggestions.

Thank you.

 

[Supernova99]

Hi David I think you need to post the follwing forms so that i can get a handle of your issue as we seem to be getting nowhere

Call re-routing assignment
Call re-routing first alternative
Call re-routing second alternative
Trunk Service assignment
Voicemail business hours configuration
failing that you could upload a datasave and I can load this on my lab system and see what is going on

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[DavidA]

Here are the forms in a PDF format. I have upload them into the mediafire server, also what do you mean by a datasave??

 

[Supernova99]

Hi David,
Can you also post the Trunk Service assignment as well as the call rerouting forms do not show your routing to 137 at night

As for datasave I mean system backup

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[Supernova99]

Sorry and the call re-routing always

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