Day Menu Incoming Calls Random Drops/Transfers 2

[Tyl0r]

Hey everyone :]

I have a strange problem where people call in and while listening to our Day Menu about 1 in 10 times the call will either drop them completely and dead silence will occur OR it will transfer them to our #1 option without them pressing ANYTHING on their phone. The dbgview output always says:

VMClient:tmfDetect 03E1BAA8 '1' at 40, length 240 - session:2212
Executing request to run node Main_AA.Transfer MARC.0

But nobody pressed 1 on their phone at all, and it also drops them entirely other times. Is this a line noise problem? Or some kind of cross-talk issue? How would I know or be able to test it?

BTW we are running VMPRO 3.2 (28) with IP403's on version 3.2 (53)

 

[TomMills]

what type of trunks?

"There's a dog in the New Zealand section

 

[NYSTECH]

Rerecord the Day menu....Somewhere in extisting one there is a tone that sounds like the 1 DTMF..



ACS- IPOffice Implement

 

[Tyl0r]

I took some screenshots in Manager to help...

All of our calls come into this office

http://img43.imageshack.us/img43/4892/avaya.png

They then route over to the main office with the VMPRO PC which is at the main office here:

http://img146.imageshack.us/img146/2480/avaya2.png

 

[Tyl0r]

I can re-record it but it's the same one we've used before there was ever a problem... it just started happening randomely like 2 months ago. Also what would cause the calls to cut off and be silent while listening to the day menu.wav ?

 

[Westi]

the calls cut off if the voicemail thinks there is a tone heard and it might wait for another tone to complete the dialing process, or if the tone is one not used or if it times out then it will disconnect you, that is what voicemail pro does if you press a wrong button except if you have a newer release 4.2 and specify to play a voice prompt to tell people that they did something wrong.
Like nystech said rerecord and see if that fixes it, wouldn't be the first time.

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[Tyl0r]

Okay sounds good I'll re-record it and see. Thanks!! :]

 

[Westi]

cool, let us know if that did the trick please

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[Tyl0r]

Hey it seems to have worked! At least as far as I can tell. Unfortunately the VMPRO service keeps freezing on this new PC randomely every few hours or so, have no idea why nothing shows in event viewer or anything. Weird lol. Thanks though! <3

 

[tlpeter]

Does it do that every two hours ?
If yes then check the license, if it says invalid you have a license problem

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
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