Data passing from PBX to Voice Mail

[jmcooney]

We have a Nortel CS1000 connected to an Avaya Modular Messaging (via Digital Set Emulation). A user reported that they never get any voice mail messages.

Using the tracing software on the Avaya, I can see the caller never gets to the individual's voice mail because the voice mail reports "Failed to get integration data for extension x" -- x is a random number and is only 1 digit instead of the 4 digits an extension should be -- the call is then routed to the Operator, much the same as it would for an undefined extension.

As best as I can tell this is only happening with one extension. Is it possible there is an issue with the TN? Any other ideas?

 

[acewarlock]

Post the TNB of that set.

 

[jmcooney]

At the request of acewarlock, here is the TNB:

DES 08V004
TN 020 0 02 09
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
FDN 2424
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 15
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPD STSA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN CDMR
CPND_LANG ENG
RCO 1
HUNT 2424
LHK 1
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 2334 0 MARP
CPND
NAME Bernadette Leites-Marques
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 3334 0 MARP
CPND
NAME Bernadette Leites-Marques
XPLN 27
DISPLAY_FMT FIRST,LAST
02 ADL 16
03 ADL 16 919148288393
04 ADL 16
05 ADL 16 919148288393
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 2424
17 TRN
18 AO6
19 CFW 4 2424
20
21 PRK
22 RNP
23
24
25
26
27 CLT
28 RLT
29
30
31
DATE 1 FEB 2007

 

[johnpoole]

remove the hyphen from the name.. not the problem but not a good practice either. have you removed the voicemail box and put it back in? i assume that 2424 is the correct answer dn for the avaya?

john poole
bellsouth business
columbia,sc

 

[RS528]

Remove and rebuild the extension on hardware 020 0 02 09 .

 

[PERRYPJ]

CALL ANOTHER PHONE WITH A DISPLAY AND SEE WHAT THE DISPLAY READS, THE DIGITAL SET EMULATION JUST TAKES WHAT THE DISPLAY READS AND SENDS IT OUT THE DATA PORT OF THE PHONE TO THE VOICEMAIL. SO IF 2334 DISPLAYS CORRECTLY ON ANOTHER PHONE, YOU GOT PROBLEMS WITH INTERGATION OF VOICEMAIL

OLD ROLMEN WORKING ON NORTELS

 

[jmcooney]

Thanks for the suggestions:
- we have already removed/rebuilt the voice mail box
- we have already removed/rebuilt the set (on the same TN)
- we have confirmed that the extension comes up properly on another set

Yes, 2424 is the correct destination for the Avaya voice mail.

 

[jmcooney]

It turns out that the PBX data does not pass nicely if the CPND is greater than 23 characters. As soon as I shortened the name under 23 characters, it worked as it should.