D.i.d. call forwarding

[MegaLink7]

Trying to set up d.i.d.s in 2 locations for transfers of calls.Haven't tried this yet but it seems the cheapest solution for the customer.Is Line redirection the best way to do this or is there a better way ?

 

[MegaLink7]

I geuss I forgot to mention 1 location has a mics 7.0 and the other location has a mics 6.0 both locations have analogue d.i.d.s.

 

[curlycord]

Not sure as need more info...

Do you mean if I call DID on site A it transfers to site B?
Is this all the time or controlled?

Line redirect will tie up a line for duration of call, it will also be reduced in volume.

All depends why you want this as opposed to just have people call the DID at site B instead.


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curlycord

http://www.curlycord.com

 

[MegaLink7]

Customer wants to transfer calls to the other location seemlessly. DID seems to be the easest. Think of it this way ,caller calls company, receptions transfers call to the call forwared D.I.D. call gets forwared with the calling party not knowing.

 

[curlycord]

Well you dont need line redirect or any forward then....reception just press's Transfer and enter the phone number for site B.


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curlycord

http://www.curlycord.com

 

[MegaLink7]

I am assuming you mean to create a virtual dn that is directed to the customers other site that the reception simply transfers the caller to ,is this correct ?

 

[curlycord]

I suppose you could do it tthat way but your tying up a resource (DN)

If reception does not want to press transfer then access code then the number maybe try this:

Build a route say 005 and give say dest code of 8
and tell that route to use another route 006.
Build route 006 and tell it to call that offsite #.
Recption now does Transfer, 8 and hangs up.






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curlycord

http://www.curlycord.com