D channel for all DS1 board out of servive 1

[sandeep77]

Dear Experts,
One of my customer is using Avaya Definity system version2.1. We have a total of 7 SSC port cabinets with 5 DS1 boards
in it. for past couple of days D channel of all DS1 show out of service. Initially we though that the issue might be with service provider. Service provider checked and confirmed that there is no issue from their end. Also CLAN link is up but unable to Ping the Clan. We have tried the below steps for trouble shooting.

• We tried by replacing the CLAN card, but even after replacing the CLAN card there was no ping response
• Tried by replacing the Ethernet adapter for CLAN
• Checked for the connectivity with onsite network switch, the connectivity was present
• Tested the connection to Avaya via term Port on cabinet. Avaya Definity system was accessible
• Tried deleting and adding the CLAN, but still the issue was not resolved
• Added new CLAN in another cabinet with new IP address but there was no ping
• Replaced the DC power supply.
• Refitted the motherboard connector for CLAN, but no ping response. Also changed the back plane interconnecting cable for Port network 1
• Tried rebooting the system, after reboot all DS1 and CLAN came up in service for around 30 minutes or so. after that first Ping response stopped and after few minutes D channel of all DS1 gone out of service. After that it never came up.
• Created a local unmanaged network to check the ping , but no ping response
• Swapped the control cards like Netconnect, tone/clock, etc. but no ping response
• Replaced the motherboard connector for CLAN.
• Checked all the associated program for CLAN and PRI signaling and synchronization, but still D channel is out of service
• Checked by replacing the DS1 card, but still the same.
• Created a local managed networks but still no ping response
• Changed SSC port cabinet, but still the issue is same.

Need your help as to how to troubleshoot the issue

Regards
Sandeep

 

[AvayaTier3]

Sounds like packet bus issue

Do you have pkt-int or pkt-bus hardware issues.

Post your alarms and CM software version

Command: display alarm
Command: list config soft

A great teacher does not provide answers, but methods to teach others "How and where to find the answers"

bsh

49 years Bell, AT&T, Lucent, Avaya
Tier 3 for 39 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[sandeep77]

@AvayaTier3,
First of all, sorry for the delay in response and thank you for responding.

Here we do not IPSI card. Below is the output of the commands that you have mentioned.

[highlight #FCE94F]Command: Display Alarm[/highlight]

ALARM REPORT

Port Maintenance On Alt Alarm Svc Ack? Date Date
Name Brd? Name Type State 1 2 Alarmed Resolved

01A DUPINT y MAJOR n 09/08/20:21 00/00/00:00
01A IO-PROCR y MAJOR OUT n 09/08/20:21 00/00/00:00
01A IO-PROCR y MAJOR OUT n 09/08/20:21 00/00/00:00
01A IO-PROCR y MAJOR OUT n 09/08/20:22 00/00/00:00
01A IO-PROCR y MAJOR OUT n 09/08/20:22 00/00/00:00
01B STBY-SPE y MAJOR n 09/08/20:49 00/00/00:00
01B STBY-SPE y MAJOR n 09/08/20:49 00/00/00:00
01B STBY-SPE y MAJOR n 09/08/20:49 00/00/00:00
01B13 ANL-BD y MINOR n 09/08/20:36 00/00/00:00
01A14 ANL-BD y MINOR n 09/08/20:37 00/00/00:00
01A09 ANL-BD y MINOR n 09/08/21:37 00/00/00:00
01B CARD-MEM n MINOR n 09/09/01:00 00/00/00:00
02A14 CO-BD y MINOR n 09/12/12:54 00/00/00:00
01B04 ANL-BD y MINOR n 09/13/01:22 00/00/00:00


ALARM REPORT

Port Maintenance On Alt Alarm Svc Ack? Date Date
Name Brd? Name Type State 1 2 Alarmed Resolved

01E15 ANL-BD y MINOR n 09/13/01:43 00/00/00:00
02 EMG-XFER y WARNING 09/08/20:23 00/00/00:00
01B0303 BRI-PORT n WARNING IN 09/08/20:25 00/00/00:00
02A0321 DIG-LINE n WARNING RDY 09/08/20:25 00/00/00:00
02A0309 DIG-LINE n WARNING RDY 09/08/20:25 00/00/00:00
02A0313 DIG-LINE n WARNING RDY 09/08/20:25 00/00/00:00
02A0303 DIG-LINE n WARNING RDY 09/08/20:25 00/00/00:00
02A0307 DIG-LINE n WARNING RDY 09/08/20:25 00/00/00:00
02C0908 BRI-PORT n WARNING IN 09/08/20:26 00/00/00:00
02C0906 BRI-PORT n WARNING IN 09/08/20:26 00/00/00:00
02C0909 BRI-PORT n WARNING IN 09/08/20:26 00/00/00:00
02C0904 BRI-PORT n WARNING IN 09/08/20:26 00/00/00:00
02C0902 BRI-PORT n WARNING IN 09/08/20:26 00/00/00:00
1 ISDN-SGR n WARNING OUT 09/08/20:26 00/00/00:00

ALARM REPORT

Port Maintenance On Alt Alarm Svc Ack? Date Date
Name Brd? Name Type State 1 2 Alarmed Resolved

1 ISDN-SGR n WARNING OUT 09/08/20:26 00/00/00:00
02C0910 BRI-PORT n WARNING IN 09/08/20:27 00/00/00:00
02C0903 BRI-PORT n WARNING IN 09/08/20:27 00/00/00:00
02C0905 BRI-PORT n WARNING IN 09/08/20:27 00/00/00:00
02C0901 BRI-PORT n WARNING IN 09/08/20:27 00/00/00:00
2 ISDN-SGR n WARNING OUT 09/08/20:27 00/00/00:00
2 ISDN-SGR n WARNING OUT 09/08/20:27 00/00/00:00
02C0907 BRI-PORT n WARNING IN 09/08/20:27 00/00/00:00
3 ISDN-SGR n WARNING OUT 09/08/20:27 00/00/00:00
3 ISDN-SGR n WARNING OUT 09/08/20:27 00/00/00:00
3 ISDN-SGR n WARNING OUT 09/08/20:27 00/00/00:00
4 ISDN-SGR n WARNING OUT 09/08/20:28 00/00/00:00
4 ISDN-SGR n WARNING OUT 09/08/20:28 00/00/00:00
4 ISDN-SGR n WARNING OUT 09/08/20:28 00/00/00:00


ALARM REPORT

Port Maintenance On Alt Alarm Svc Ack? Date Date
Name Brd? Name Type State 1 2 Alarmed Resolved

02A1716 SYS-LINK n PRI WARNING 09/08/20:29 00/00/00:00
1 ISDN-SGR n WARNING OUT 09/08/20:29 00/00/00:00

[highlight #FCE94F]Command: List Config Soft[/highlight]

ist configuration software-versions Page 1 SPE A

SOFTWARE VERSIONS
SPE_A SPE_B

UPDATE FILE
Creation (GMT) Date: none
Old Version: none
Old Identifier: none
New Identifier: none
Update State: none in memory


SOFTWARE VERSION
Memory Resident: R012i.02.2.122.0
Mem Card Resident: none
Update Identifier: none

TRANSLATION DATE
Memory Resident: 1:09 am TUE SEP 13, 2022
Mem Card Resident: 1:09 am TUE SEP 13, 2022

st configuration software-versions SPE A

SOFTWARE VERSIONS
SPE_A SPE_B

PI FW VERSION
PI 1 Resident: none
PI 2 Resident: n/a
Flash Resident: 000164

ANNOUNCEMENT DATE
Mem Card Resident: none


Apart from those commands, please find below the output of commands; that might provide some help.

status packet-interface SPE A
PACKET INTERFACE STATUS


Location: 01A1 01A2
Service State: in-service in-service

Total Links: 0 2
Active Links: 0 0
Failed Links: 0 2


Location: 01B1 01B2
Service State: uninstalled uninstalled

Total Links: 0 0
Active Links: 0 0
Failed Links: 0 0


=======================================================================================

st packet-interface 01A SPE A

TEST RESULTS

Port Maintenance Name Alt. Name Test No. Result Error Code

01A2 PKT-INT 886 ABORT 1006
01A2 PKT-INT 887 ABORT 1006
01A1 PKT-INT 887 ABORT 1006



========================================================================================


please suggest what can be done to resolve the issue. Also please let me know any other details that you may require.

Sandeep

 

[sandeep77]

Also I want to bring to you notice that CPU duplication is down for last several years. i.e. the system is working in simplex mode.
Sandeep

 

[AvayaTier3]

Packet bus is out of service. This will cause no operation for isdn d-channels as well as BRI and CLAN traffic

replace
tn2400 / tn2401 sandwich board assembly in processor carrier, power back up.
Downtime under 30 minutes (closer to ten minutes if all goes well).
This assembly cannot be replaced on system carrier A with power on.


A great teacher does not provide answers, but methods to teach others "How and where to find the answers"

bsh

49 years Bell, AT&T, Lucent, Avaya
Tier 3 for 39 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[sandeep77]

We have already replaced the TN2401/TN2400 sandwich board. Old as well as new board is showing Alarm indication on the board. However, display alarm does not show any specific alarm related to this board. We tried adding TN771 Maintenance card to the system, but neither the card was detected automatically nor did the board got added manually. Every time we added the board manually, it shown the board was added. When we ran the command List Config all, that board was not shown in the system.

Also what have is observed that if the alarm on the TN2401/TN2400 sandwich board goes off, the D-Channel and CLAN comes in service. But for last 7-8 days there is not a single minute that the alarm gone off.

Warm Regards
Sandeep

 

[AvayaTier3]

01A IO-PROCR y MAJOR OUT n 09/08/20:21 00/00/00:00
01A IO-PROCR y MAJOR OUT n 09/08/20:21 00/00/00:00
01A IO-PROCR y MAJOR OUT n 09/08/20:22 00/00/00:00
01A IO-PROCR y MAJOR OUT n 09/08/20:22 00/00/00:00

Packet bus is out of service. This will cause no operation for isdn d-channels as well as BRI and CLAN traffic


replace this again.
tn2400 / tn2401 sandwich board assembly in processor carrier, power back up.
Downtime under 30 minutes (closer to ten minutes if all goes well).
This assembly cannot be replaced on system carrier A with power on.

tn2401/tn2400 848486809 Net/Pkt interface assembly - contols packet bus
TN2404 108568262 Processor - serial number for license file


A great teacher does not provide answers, but methods to teach others "How and where to find the answers"

bsh

49 years Bell, AT&T, Lucent, Avaya
Tier 3 for 39 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[sandeep77]

Request you to please elaborate on what does power back up mean.

I am arranging for TN2401/TN2400 boards which will take some time.

Also in one of the lime you had mentioned about the TN2404 Processor. What is the meaning of that line. this is my first time on definity. that is the reason I am asking. Does the replacement of these boards related to regeneration of license like that of IPSI on older version CM?

I would be grateful if you could explain it.

 

[AvayaTier3]

replacing processor circuit packs requires power down of carrier A.
replacing white label processor packs while power is on, can damage all packs in the carrier.

Ideal testing for this would be unplug all packs in all carriers, plug in processor complex packs only and power system up. Login and check alarms to see if packet bus
is working.
next step plug in tn771 maintenance board (one in each port network). Then ds1 boards, clan, medpro boards. As you plug them in see if insertion any board causes the packet bus
to go out-of-service. Any board on the tdm bus can cause outage of the packet bus.

These alarms indicate defective tn2401/tn2400
01A IO-PROCR y MAJOR OUT n 09/08/20:21 00/00/00:00

Testing a system with a tn2404 processor that is not the licensed serial number of your translations, will cause license error, but testing will prove operation of processor and net/pkt boards is functional with no pkt bus alarms.

A great teacher does not provide answers, but methods to teach others "How and where to find the answers"

bsh

49 years Bell, AT&T, Lucent, Avaya
Tier 3 for 39 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[sandeep77]

Greetings AvayaTier3(TechnicalUser)...
Today I received another set of TN2401/TN2400 boards and TN2404 board.

First of all I replaced TN2401/TN2400 board and powered up the system. After powering up the system 1 out of 4 PRI line came in service. I tried busyout trunk, reset board, busyout port <Port number of signaling group> for remaining PRI trunk lines, but no luck. In the alarm report I am still getting the Packet Bus Major alarm. However there was no IO-PROCR alarm after replacing this board

Next I replaced Processor TN2404. Unfortunately it looks like that the processor board TN2404 was defective and the system didn't boot. So I reinserted the old Processor card.

Also I tried adding the TN771 maintenance card. The card was not added automatically. So I added it by change circuit pack command. I get message the command completed successfully, but in list configuration carrier 01A, the slot shows empty despite of adding. The card keeps on showing Alarm Indication.

Next I disconnected all the cards, carriers and kept only TN2404, TN2401 and TN 2400 cards in carrier A and executed display alarm. Packet bus alarm was still present along with the other alarms referring to the boards removed.

Below are the report for alarms and error after installing new set of TN2401/TN2400 boards

display alarms Page 1 SPE A

ALARM REPORT

Port Maintenance On Alt Alarm Svc Ack? Date Date
Name Brd? Name Type State 1 2 Alarmed Resolved

01A DUPINT y MAJOR n 10/11/19:08 00/00/00:00
PN 01 PKT-BUS y MAJOR n 10/11/19:13 00/00/00:00
PN 01 PKT-BUS y MAJOR n 10/11/19:13 00/00/00:00
PN 01 PKT-BUS y MAJOR n 10/11/19:15 00/00/00:00
PN 01 PKT-BUS y MAJOR n 10/11/19:15 00/00/00:00
01A01 EXP-INTF n MAJOR n 10/11/19:22 00/00/00:00
01A2 PKT-INT y MAJOR IN n 10/11/19:24 00/00/00:00
01A2 PKT-INT y MAJOR IN n 10/11/19:24 00/00/00:00
01A2 PKT-INT y MAJOR IN n 10/11/19:24 00/00/00:00
01A2 PKT-INT y MAJOR IN n 10/11/19:25 00/00/00:00
02A14 CO-BD y MINOR n 10/11/19:21 00/00/00:00
01B02 CLAN-BD y MINOR n 10/11/19:21 00/00/00:00
01B13 ANL-BD y MINOR n 10/11/19:21 00/00/00:00
01B14 CO-BD y MINOR n 10/11/19:21 00/00/00:00




display errors Page 1 SPE A

HARDWARE ERROR REPORT - ACTIVE ALARMS

Port Mtce Alt Err Aux First Last Err Err Rt/ Al Ac
Name Name Type Data Occur Occur Cnt Rt Hr St

01A DUPINT 1281 10/11/19:06 10/11/19:28 90 245 54 a y
PN 01 PKT-BUS 1793 0 10/11/19:06 10/11/19:39 96 174 69 a y
PN 01 PKT-BUS 1 2 10/11/19:06 10/11/19:38 18 33 11 a y
02 EMG-XFER 257 0 10/11/19:08 10/11/19:25 11 38 6 a y
PN 01 PKT-BUS 3329 1 10/11/19:15 10/11/19:15 1 0 0 a y
PN 02 PKT-BUS 3329 1000 10/11/19:15 10/11/19:15 1 0 0 a y
PN 01 PKT-BUS 3585 0 10/11/19:15 10/11/19:15 1 0 0 a y
3 ISDN-SGR 769 10/11/19:09 10/11/19:26 5 17 3 a y
4 ISDN-SGR 769 10/11/19:09 10/11/19:27 4 13 2 a y
4 ISDN-SGR 1793 10/11/19:15 10/11/19:31 13 48 9 a y
3 ISDN-SGR 1793 10/11/19:15 10/11/19:31 17 63 10 a y
2 ISDN-SGR 1793 10/11/19:15 10/11/19:31 5 18 3 a y
1 ISDN-SGR 1793 10/11/19:15 10/11/19:31 5 18 3 a y
3 ISDN-SGR 257 10/11/19:18 10/11/19:28 3 18 1 a y



status packet-interface SPE A
PACKET INTERFACE STATUS


Location: 01A1 01A2
Service State: in-service in-service

Total Links: 0 5
Active Links: 0 0
Failed Links: 0 5


Location: 01B1 01B2
Service State: uninstalled uninstalled

Total Links: 0 0
Active Links: 0 0
Failed Links: 0 0




Please suggest what should be done next.

 

[AvayaTier3]

It appears that you have system duplication.

Duplicated A and B carrier complexes have separate processor and packet bus control.
When spe-A active the packet bus is controlled by net/pkt 1A
When spe-B active the packet bus is controlled by net/pkt 1B

When you strip down hardware, minimum config would include both processors, duplication boards, network/packet circuit packs.
Plug in tn771 with each active and see if it inserts. It is not necessary to change circuit-pack to add a tn771.
Command: list configuration control and post.

A great teacher does not provide answers, but methods to teach others "How and where to find the answers"

bsh

49 years Bell, AT&T, Lucent, Avaya
Tier 3 for 39 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[sandeep77]

Hello,
your analysis is correct. It is duplicated system. But duplication is not working for past few years. this problem has started last month. Except for TN2404 Processor cards, rest all the cards have been replaced in both carrier A and B (like TN2401/TN2400, TN792, TN2812, TN570D for PN1 and PN2) but no luck. We also replaced Processor cards TN2404, but on those new cards, system fails to boot. Also those cards over heat. I presume that both the cards that I have are faulty.

We tried booting the system by disconnecting all the control cards (TN2404,TN2401/TN2400, TN792, TN2812) in carrier B, i.e. control cards only in carrier A; but system does not boot. We also tried by removing all control cards from carrier A and booting the system using carrier B. System Fails to boot. When all the control cards are inserted; i.e. in carrier A and B; system boots up normally but all DS1' s signaling are out of service. Also status packet interface show all 5 bus out of service.

Also TN771D is neither detected by the system automatically, nor the system is allowing us to add manually. When we add TN771D manually, it says command completed successfully. But when we run List configuration, the card is not there. Also alarm LED glows on the card.

As per you instruction, please find below the output of List Configuration All

st configuration all Page 1 SPE A

SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

01A01 EXPANSION INTRFC TN570D 000005
01A03 DIGITAL LINE TN2214CP HW08 FW015 01 p 03 04 05 p 07 p
p p p 12 p p p p
p p p p p p p p
01A04 ANALOG LINE TN2793B 000006 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
01A05 ANALOG LINE TN793CP HW05 FW006 p 02 03 04 05 06 07 08
p 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
01A06 ANALOG LINE TN793CP HW05 FW006 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24


press CANCEL to quit -- press NEXT PAGE to continue


list configuration all Page 2 SPE A

SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

01A07 ANALOG LINE TN793CP HW05 FW006 01 02 03 04 05 06 p 08
09 10 11 12 13 14 15 16
17 18 19 p 21 22 23 24
01A08 ANALOG LINE TN793CP HW05 FW006 p 02 03 04 05 06 07 08
09 10 p 12 13 14 15 16
17 18 19 20 21 22 23 24
01A09 ANALOG LINE TN793CP HW05 FW006 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
01A10 ANALOG LINE TN793CP HW05 FW006 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24



press CANCEL to quit -- press NEXT PAGE to continue

ist configuration all Page 3 SPE A

SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

01A11 ANALOG LINE TN793CP HW05 FW006 01 p 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
01A12 ANALOG LINE TN793CP HW05 FW006 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
01A13 ANALOG LINE TN791 000002 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
01A14 ANALOG LINE no board 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24




press CANCEL to quit -- press NEXT PAGE to continue


list configuration all Page 4 SPE A

SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

01A15 DS1 INTERFACE TN2464 000020 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
25 26 27 28 29 30 31 u
01B01 CONTROL-LAN TN799DP HW13 FW046 u u u u u u u u
u u u u u u u u
u
01B02 CONTROL-LAN no board u u u u u u u u
u u u u u u u u
17
01B03 BRI LINE TN556B 000003 t t t t 03 t t t
t t t t t t t t
t t t t t t t t

list configuration all Page 5 SPE A

SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

01B04 ANALOG LINE TN793CP HW09 FW008 01 02 03 04 05 06 07 08
09 10 p 12 13 14 15 16
17 18 19 20 21 22 23 24
01B05 ANALOG LINE TN793CP HW17 FW010 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
01B06 ANALOG LINE TN793CP HW05 FW006 01 02 03 04 05 06 07 08
09 10 11 12 p 14 15 16
17 18 19 20 21 22 23 24
01B07 ANALOG LINE TN793CP HW06 FW008 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 p 23 p


ist configuration all Page 6 SPE A

SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

01B08 ANALOG LINE TN793CP HW05 FW006 01 02 03 04 05 06 07 08
09 10 11 12 p 14 15 16
17 18 19 20 21 22 23 p
01B09 ANALOG LINE TN793CP HW05 FW006 01 02 03 04 05 06 07 08
p 10 11 12 p 14 15 16
17 18 19 20 21 22 23 24
01B10 ANALOG LINE TN793CP HW09 FW009 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 p
01B11 ANALOG LINE TN793CP HW05 FW006 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24



press CANCEL to quit -- press NEXT PAGE to continue

list configuration all Page 7 SPE A

SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

01B12 ANALOG LINE TN793CP HW05 FW006 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
01B13 ANALOG LINE no board 01 02 03 04 u 06 07 08
09 10 11 12 13 14 15 16
u 18 u 20 u 22 23 24
01B14 CO TRUNK no board 01 02 u 04 u 06 07 08
01B15 CO TRUNK no board u u 03 04 05 06 u 08
01B16 DS1 INTERFACE no board u u u u u u u u
u u u u u u u u
u u u u u u u u
u u u u u u u u
01C01 CALL CLASSIFIER TN744E 000004 01 02 03 04 05 06 07 08


press CANCEL to quit -- press NEXT PAGE to continue


ist configuration all Page 8 SPE A

SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

01C02 ANALOG LINE TN746B 000010 01 02 03 04 p 06 07 p
09 10 11 12 13 14 15 16
01C03 ANALOG LINE TN746B 000010 01 02 03 p 05 06 07 08
09 10 11 12 13 14 p 16
01C04 ANALOG LINE TN746B 000010 01 02 03 p 05 p 07 08
09 p 11 12 13 14 15 16
01C05 ANALOG LINE TN746B 000010 01 02 p 04 05 06 07 08
09 10 11 12 13 14 p 16
01C06 ANALOG LINE TN746B 000010 01 02 03 04 05 p 07 08
p 10 11 12 13 14 p 16
01C07 ANALOG LINE TN746B 000010 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
01C08 ANALOG LINE TN746B 000010 01 02 03 04 05 p 07 08
09 10 p 12 13 14 15 p

press CANCEL to quit -- press NEXT PAGE to continue


ist configuration all Page 9 SPE A

SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

01C09 ANALOG LINE TN746B 000010 01 p 03 04 05 06 07 08
09 p p p 13 14 15 p
01C10 ANALOG LINE TN746B 000010 01 02 p 04 05 06 07 08
09 10 11 12 13 14 15 16
01C11 ANALOG LINE TN746B 000010 p 02 03 04 p p 07 08
09 10 p p p 14 15 16
01C12 ANALOG LINE TN746B 000010 01 02 03 04 05 06 07 08
09 10 11 p 13 14 15 16
01C13 ANALOG LINE TN746B 000010 01 02 03 04 05 06 07 08
09 p 11 p 13 14 15 16
01C15 CO TRUNK no board u u 03 04 05 u u u
01C16 CO TRUNK no board 01 u u 04 u 06 07 08
01C17 CO TRUNK no board u u u u u u u 08


press CANCEL to quit -- press NEXT PAGE to continue


list configuration all Page 10 SPE A

SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

01C18 DS1 INTERFACE TN2464 000020 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
25 26 27 28 29 30 31 u
01E02 ANALOG LINE TN746B 000010 01 02 03 04 05 06 07 08
09 10 11 p 13 p 15 16
01E03 ANALOG LINE TN746B 000010 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
01E04 ANALOG LINE TN746B 000010 01 02 03 04 05 06 07 08
09 10 11 12 p 14 15 16
01E05 ANALOG LINE TN746B 000010 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
01E06 ANALOG LINE TN746B 000010 01 02 03 04 05 p p 08
09 10 11 12 13 14 15 p

press CANCEL to quit -- press NEXT PAGE to continue
ist configuration all Page 11 SPE A

SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

01E07 ANALOG LINE TN746B 000010 01 p 03 04 05 06 07 08
09 10 11 p 13 14 15 16
01E08 ANNOUNCEMENT TN750C 000013 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
u
01E09 CALL CLASSIFIER TN744D 000003 01 02 03 04 05 06 07 08
01E10 ANALOG LINE TN746B 000010 01 02 03 04 05 06 07 08
p 10 11 12 13 p 15 16
01E11 ANALOG LINE TN746B 000010 01 02 p 04 05 06 07 08
09 10 11 12 13 14 15 16
01E12 ANALOG LINE TN746B 000010 01 p p 04 05 06 07 08
09 10 11 12 13 14 15 16
01E13 CO TRUNK no board 01 u 03 u 05 06 07 08


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ist configuration all Page 12 SPE A

SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

01E14 ANALOG LINE TN793CP HW04 FW005 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
01E15 ANALOG LINE TN746B 000010 01 02 03 04 05 p 07 08
09 10 11 12 13 14 15 16
01E16 ANALOG LINE TN746B 000010 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
01E17 ANALOG LINE no board 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
01E18 DS1 INTERFACE no board u u u u u u u u
u u u u u u u u
u u u u u u u u
u u u u u u u u
02A01 EXPANSION INTRFC TN570D 000006

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ist configuration all Page 13 SPE A

SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

02A03 DIGITAL LINE TN2214CP HW08 FW015 p p p 04 05 p p p
p 10 11 12 p p p p
p p p p p p p p
02A04 ANALOG LINE TN793CP HW05 FW006 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
p 18 p 20 21 22 23 24
02A05 ANALOG LINE TN793CP HW05 FW006 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
02A06 ANALOG LINE TN2793 000004 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24



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ist configuration all Page 14 SPE A

SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

02A07 ANALOG LINE TN793CP HW05 FW006 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
02A08 ANALOG LINE TN793CP HW05 FW006 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
02A09 ANALOG LINE TN793CP HW13 FW009 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
02A10 ANALOG LINE TN793CP HW05 FW006 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24



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SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

02A11 ANALOG LINE TN793CP HW05 FW006 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
02A12 ANALOG LINE TN793CP HW05 FW006 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
02A13 ANALOG LINE TN746B 000010 01 02 03 04 05 06 07 p
09 10 11 12 13 14 15 16
02A14 CO TRUNK no board 01 02 03 04 05 06 07 08
02A15 CO TRUNK TN747B 000026 01 02 03 04 05 06 07 08
02A16 DS1 INTERFACE TN2464CP HW01 FW018 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
25 26 27 28 29 30 31 u

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SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

02A17 DS1 INTERFACE TN2464CP HW01 FW018 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
25 26 27 28 29 30 31 u
02B01 ANALOG LINE TN793CP HW05 FW006 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 p 19 20 21 22 23 24
02B02 ANALOG LINE TN793CP HW05 FW006 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
02B03 ANALOG LINE TN793CP HW09 FW009 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
ist configuration all Page 17 SPE A

SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

02B04 ANALOG LINE TN793CP HW17 FW010 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
02B05 ANALOG LINE TN746B 000010 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
02B06 ANALOG LINE TN746B 000010 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
02B07 ANALOG LINE TN746B 000010 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
02B08 ANALOG LINE TN746B 000010 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
02B09 ANALOG LINE TN746B 000009 01 02 03 04 05 06 07 08
09 10 p 12 13 14 15 16

ist configuration all Page 18 SPE A

SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

02B10 ANALOG LINE TN746B 000010 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
02B11 ANALOG LINE TN746B 000010 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
02B12 ANALOG LINE TN746B 000010 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
02B13 ANALOG LINE TN746B 000010 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
02B14 ANALOG LINE TN746B 000010 01 02 03 p p 06 07 08
09 p 11 12 13 14 p 16
02B15 ANALOG LINE TN746B 000010 p 02 03 04 05 06 p 08
09 10 11 12 13 14 15 16
02B16 ANALOG LINE TN746B 000010 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16

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SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

02B18 CALL CLASSIFIER TN744E 000004 01 02 03 04 05 06 07 08
02C01 ANALOG LINE TN746B 000010 01 02 03 04 05 06 07 08
09 10 11 12 13 p 15 16
02C02 ANALOG LINE TN746B 000010 01 02 03 04 05 06 07 08
09 p p 12 13 14 15 16
02C03 ANALOG LINE TN746B 000010 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
02C04 ANALOG LINE TN746B 000010 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
02C05 ANALOG LINE TN746B 000010 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
02C06 ANALOG LINE TN746B 000010 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16

ist configuration all Page 20 SPE A

SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

02C07 ANALOG LINE TN793CP HW09 FW008 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
02C08 ANALOG LINE TN793CP HW09 FW008 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
02C09 BRI LINE TN556D 000001 01 t 02 t 03 t 04 t
05 t 06 t 07 t 08 t
09 t 10 t t t t t
02C11 ANALOG LINE TN2793B 000005 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 p p p



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press CANCEL to quit -- press NEXT PAGE to continueist configuration all Page 21 SPE A

SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

02C12 ANALOG LINE TN793CP HW17 FW010 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
02C13 ANALOG LINE TN793CP HW09 FW008 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
02C14 ANALOG LINE TN746B 000010 p 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
02C15 ANALOG LINE TN746B 000010 01 02 03 04 05 06 p 08
09 10 11 12 13 14 15 16
02C16 ANALOG LINE TN746B 000010 01 02 03 04 05 06 07 08
09 10 p 12 13 14 15 16
02C17 AUXILIARY TRUNK TN763D 000007 01 u u u
01A DUPLICATION INTRFC TN792 000003
ist configuration all SPE A

SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

01A PROCESSOR TN2404 000009 u u
01A NETCON/PKTINT TN2401 000001 01 02 03 04 u u u u
01A TONE/CLOCK TN2182 000004 01 02 03 04 05 06 07 08
01B DUPLICATION INTRFC TN792 000010
01B PROCESSOR TN2404 000011 u u
01B NETCON/PKTINT TN2401 unavail 01 02 03 04 u u u u
01B TONE/CLOCK TN2182B 000004 01 02 03 04 05 06 07 08
02A MAINTENANCE TN775B 000006 u u
02A TONE/CLOCK TN2182 000004 01 02 03 04 05 06 07 08

Also find below output of display error

ALARM REPORT

Port Maintenance On Alt Alarm Svc Ack? Date Date
Name Brd? Name Type State 1 2 Alarmed Resolved

01A IO-PROCR y MAJOR OUT n 10/22/17:16 00/00/00:00
01A IO-PROCR y MAJOR OUT n 10/22/17:16 00/00/00:00
01A IO-PROCR y MAJOR OUT n 10/22/17:16 00/00/00:00
01A IO-PROCR y MAJOR OUT n 10/22/17:16 00/00/00:00
01B STBY-SPE y MAJOR n 10/22/17:34 00/00/00:00
01B STBY-SPE y MAJOR n 10/22/17:34 00/00/00:00
01B STBY-SPE y MAJOR n 10/22/17:34 00/00/00:00
FL-DATA n MAJOR n 10/22/17:34 00/00/00:00
01B SHDW-CIR y MAJOR n 10/22/17:39 00/00/00:00
02A14 CO-BD y MINOR n 10/22/17:30 00/00/00:00
01E13 CO-BD y MINOR n 10/22/17:31 00/00/00:00
01E17 ANL-BD y MINOR n 10/22/17:31 00/00/00:00
01B02 CLAN-BD y MINOR n 10/22/17:31 00/00/00:00
01B13 ANL-BD y MINOR n 10/22/17:31 00/00/00:00



Please suggest what needs to be checked now.

 

[AvayaTier3]

check for possible defective cable between carriers A and B as well as bent, broken, shorted pins on the carriers.
May need to replace carrier B.

A great teacher does not provide answers, but methods to teach others "How and where to find the answers"

bsh

49 years Bell, AT&T, Lucent, Avaya
Tier 3 for 39 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[sandeep77]

Can we try to degrade the system to work in simplex mode. What will be the procedure for degrading the system to simplex?

 

[sandeep77]

Greetings to you. We had now replaced the carrier B and also the Bus cable between Carrier A and Carrier B. Still the problem is same.

Is there any way by which we can try running the system in simplex system?


Please suggest.

 

[AvayaTier3]

Change "B" control carrier to a port carrier. Remove tn792 duplication in "A" control carrier

A great teacher does not provide answers, but methods to teach others "How and where to find the answers"

bsh

49 years Bell, AT&T, Lucent, Avaya
Tier 3 for 39 years and counting
[URL unfurl="true"]http://bshtele.com[/url]