When we are doing cycle counts for multiple locations at the same time we experience database locks. Upon entering the last count for a batch the user can not exit the enter tag counts screen. Macola processes the last transaction but the user can not exit the screen. The user is able to open the Post Count Tags screen and post the transactions. All transactions from the batch have in fact been processed but the Enter Tag Counts screen is locked. There is no "graceful" way to exit that screen. If the user waits long enough an error is returned indicating there is a database lock.
We have just recently started doing cycle counts for multiple locations at the same time and ever since we started doing this we have experienced the issue.
Is this a known issue? Is there a patch for this issue?
Thank you.
We have just recently started doing cycle counts for multiple locations at the same time and ever since we started doing this we have experienced the issue.
Is this a known issue? Is there a patch for this issue?
Thank you.