cutting over a meridian mail to callpilot. 1

[vitelcomteck]

GOOD DAY TEKS I AM INSTALLING A NEW CALLPILOT 5.0 REPLACING MERIDIAN MAIL 13.MY SERVICE DN INUSE NOW FOR MM13 IS 7000.I NEED TO DELETE AGENTS USING 7000 SO THAT I CAN PROGRAM 7000 FOR CALLPILOT AS MY CDN. IF YOU HAVE ANY LITTLE TRICKS SO I CAN RESOLVE THIS PLEASE HIT BACK THIS THREAD. THANK YOU TEKS.

 

[telebub]

No tricks, sounds like you know what you need to do so what is the problem? Delete the mermail ports in LD 11, then delete ACD queue 7000 in LD 23. Then build 7000 as a CDN and run config wizard in CallPilot.

 

[vitelcomteck]

REQ: OUT
TYPE: 2008 (IS THE TYPE CORRECT.)
TN 1 0 1 0
SCH3928 ( THIS ERR SAID THAT THE TYPE DOES NOT MATCH CORRESPONDING VOICE OR DATA TN.

DES MMCH01
TN 001 0 01 00
TYPE SL1
CDEN DD
CUST 0
KLS 1
ERL 0
FDN
TGAR 0
LDN NO
NCOS 1
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS UNR FBD WTA LPR MTD FND HTD NDD
MWD RMMD SMWD AAD IMA XHD IRD NID OLD VCE
POD DSX VMA SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID MSID BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD EXR0
USMD USRD ULAD CCBD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN
FDSD NOVD CDMR MCDD T87D PKCH
HUNT
PLEV 02
DANI NO
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 7000 0 7051
AGN
01 SCN 7052 0 MARP
02 MSB
03 NRD
04
05
06 TRN
07 AO3
08
09 RLS
DATE 3


DES MMCH01
TN 001 0 01 00
TYPE SL1
CDEN DD
CUST 0
KLS 1
ERL 0
FDN
TGAR 0
LDN NO
NCOS 1
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS UNR FBD WTA LPR MTD FND HTD NDD
MWD RMMD SMWD AAD IMA XHD IRD NID OLD VCE
POD DSX VMA SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID MSID BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD EXR0
USMD USRD ULAD CCBD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN
FDSD NOVD CDMR MCDD T87D PKCH
HUNT
PLEV 02
DANI NO
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 7000 0 7051
AGN
01 SCN 7052 0 MARP
02 MSB
03 NRD
04
05
06 TRN
07 AO3
08
09 RLS
DATE 30

 

[telebub]

REQ: OUT
TYPE: SL1 <--------not 2008
TN: 1 0 1 0

 

[trvlr1]

Try out SL1 not 2008

 

[vitelcomteck]

>LD 11
SL1000
MEM AVAIL: (U/P): 46189551 USED U P: 5289622 133496 TOT: 51612669
DISK SPACE NEEDED: 206 KBYTES
DIGITAL TELEPHONES AVAIL: 28 USED: 476 TOT: 504
IP USERS AVAIL: 14 USED: 2 TOT: 16
BASIC IP USERS AVAIL: 0 USED: 0 TOT: 0
TEMPORARY IP USERS AVAIL: 0 USED: 0 TOT: 0
ACD AGENTS AVAIL: 5 USED: 5 TOT: 10
MOBILE EXTENSIONS AVAIL: 0 USED: 0 TOT: 0
NORTEL SIP LINES AVAIL: 0 USED: 0 TOT: 0
THIRD PARTY SIP LINES AVAIL: 0 USED: 0 TOT: 0
PCA AVAIL: 25 USED: 0 TOT: 25
AST AVAIL: 46 USED: 0 TOT: 46
SIP CONVERGED DESKTOPS AVAIL: 0 USED: 0 TOT: 0
SIP CTI TR87 AVAIL: 25 USED: 0 TOT: 25
TNS AVAIL: 31762 USED: 998 TOT: 32760
DATA PORTS AVAIL: 32760 USED: 0 TOT: 32760

REQ: NEW
TYPE: SL1
SCH0111
REQ: **

REQ: END

>LD 23
ACD000
MEM AVAIL: (U/P): 46189551 USED U P: 5289622 133496 TOT: 51612669
DISK SPACE NEEDED: 206 KBYTES
ACD DNS AVAIL: 23978 USED: 22 TOT: 24000
REQ OUT
TYPE SL1
SCH0704
TYPE ****
OVL000
>ERR SCH0704
>

SCH0704
Input should be ACD/SCB.

Severity: Info

****
OVL000
>LD 11
SL1000
MEM AVAIL: (U/P): 46189551 USED U P: 5289622 133496 TOT: 51612669
DISK SPACE NEEDED: 206 KBYTES
DIGITAL TELEPHONES AVAIL: 28 USED: 476 TOT: 504
IP USERS AVAIL: 14 USED: 2 TOT: 16
BASIC IP USERS AVAIL: 0 USED: 0 TOT: 0
TEMPORARY IP USERS AVAIL: 0 USED: 0 TOT: 0
ACD AGENTS AVAIL: 5 USED: 5 TOT: 10
MOBILE EXTENSIONS AVAIL: 0 USED: 0 TOT: 0
NORTEL SIP LINES AVAIL: 0 USED: 0 TOT: 0
THIRD PARTY SIP LINES AVAIL: 0 USED: 0 TOT: 0
PCA AVAIL: 25 USED: 0 TOT: 25
AST AVAIL: 46 USED: 0 TOT: 46
SIP CONVERGED DESKTOPS AVAIL: 0 USED: 0 TOT: 0
SIP CTI TR87 AVAIL: 25 USED: 0 TOT: 25
TNS AVAIL: 31762 USED: 998 TOT: 32760
DATA PORTS AVAIL: 32760 USED: 0 TOT: 32760

REQ: OUT
TYPE: *
TYPE: **

REQ: OUT 12
TYPE: SL1
SCH0111
REQ: **

REQ: OUT
TYPE: ****
OVL000
>LD 11
SL1000
MEM AVAIL: (U/P): 46189551 USED U P: 5289622 133496 TOT: 51612669
DISK SPACE NEEDED: 206 KBYTES
DIGITAL TELEPHONES AVAIL: 28 USED: 476 TOT: 504
IP USERS AVAIL: 14 USED: 2 TOT: 16
BASIC IP USERS AVAIL: 0 USED: 0 TOT: 0
TEMPORARY IP USERS AVAIL: 0 USED: 0 TOT: 0
ACD AGENTS AVAIL: 5 USED: 5 TOT: 10
MOBILE EXTENSIONS AVAIL: 0 USED: 0 TOT: 0
NORTEL SIP LINES AVAIL: 0 USED: 0 TOT: 0
THIRD PARTY SIP LINES AVAIL: 0 USED: 0 TOT: 0
PCA AVAIL: 25 USED: 0 TOT: 25
AST AVAIL: 46 USED: 0 TOT: 46
SIP CONVERGED DESKTOPS AVAIL: 0 USED: 0 TOT: 0
SIP CTI TR87 AVAIL: 25 USED: 0 TOT: 25
TNS AVAIL: 31762 USED: 998 TOT: 32760
DATA PORTS AVAIL: 32760 USED: 0 TOT: 32760

REQ: OUT
TYPE: SL1
SCH0111








SCH0111
You have entered an invalid response for that prompt. The system is
unable to match the field input with the stored mnemonics.
Enter NEW, OLD, or {CR}.
Severity: Info

 

[telebub]

Ohhhh, I remember this. You have upgraded your PBX. The upgraded S/W has no idea what an SL1 port is. You need a patch in order to remove those ports. I'll have to look up the patch number.

 

[telebub]

You need patch MPLR24964 for this issue. (release 5.50j)

 

[vitelcomteck]

THANKS FOR YOUR ASSISTANCE. I'VE JUST GROWN A COUPLE GRAY HAIRS ON THIS ONE. YES WE DID UPGRADE THE OPT.61 THIS IS A GOOD LESSON LEARN. THANKS: TELEBUB
MPLR24964 PATCH ISSUE. (RELEASE 5.50J)

 

[thattekguy]

In the past, I have just added a new acd queue for a temp mail number, then went to my meridian mail agents and just changed key 0 to the new acd queue,(might not be recommended) then went into my cat table and made the changes there, and also voice service dn table.Now you have the old mail cdn for your callpilot cdn, and you still have mail working for all the people who are on vacation and come back and say they have message waiting lights but no message in there new mailbox, this way they can check old messages on the meridian mail side, trust me you will have people calling about the lights.

 

[telebub]

You can't change type SL1 in release 5.50j without the patch. The new S/W doesn't know what it is. You get the SCH0111 error.

 

[vitelcomteck]

yes i did get sch0111 telebub and you are correct!yes it doen't allow me to change or out sl1 programing. thank's telebub.

 

[vitelcomteck]

TELEBUB. I GOT THE PATCH BUT I DIDN'T GET ANY GOOD INFO ON THE READ ME FILE TO INSTALL IT. DO YOU HAVE THAT INFO. PLS GET ME THAT ASAP. THANKS TELEBUB.

 

[telebub]

No I sure don't. You will just need to copy it to the compact flash and install it from PDT. If you aren't familiar with PDT, I would suggest you contact your vendor to install the patch for you.

 

[vitelcomteck]

THANK'S TELEBUB IM FAMILIAR WITH IT BUT NEVER INSTALLED A PATCH BEFORE I'LL CONTACT MY VENDOR TO INSTALL THE PATCH. THANKS AGAIN TELEBUB.

 

[vitelcomteck]

telebub you was correct on the patch,i put the patch in and it work.any one how has this problem you will have to find out the new upgrade cpu type.(cppm)(cp4)(cp2).them load on compact flash card.then load on system. also if you plan to use m.mail as back up DONOT i mean DONOT DELETE YOUR AGENT'S.YOU WILL NOT BE ABLE TO BUILD THE AGENT'S BACK IN THE SYSTEM.THE ONLY WHY IS TO DO A SYS LOAD TO BRING SYSTEM TO DEFAULT. THANK'S TELEBUB.