Customizing Inventory Count Report (ICWK05.rpt) 1

[kenaruj]

I'm using 5.3A and CR10.

After customizing the ICWK05.rpt (added tables ICWKUHO and ICBOMH) I tried to run Inventory Reconciliation (IC3630) within Accpac and it gives me the following error "Unable to Load Report". The report runs fine within Crystal Reports.

Next, I made a copy of the original report and simply opened it and made a small modification (moved a text box) and saved it and the following warning appears "This report is from a previous version of Crystal Reports (file and title info) Note: Overwriting the file will prevent it from being opened by any version of Crystal Reports prior to version 9." I clicked Yes, and I get the same error.. "Unable to Load Report."

I've done extensive customizations to numerous Accpac reports and have never seen the "..previous version of Crystal Reports.." error so I'm guessing that's the problem.

Instead of buying an earlier version of CR, can I simply create a new report? I tried creating a macro to call the new report using..

Set rpt = ReportSelect("ICWK05NEW", " ", " ")

instead of the original

Set rpt = ReportSelect("ICWK05", " ", " ")

and I modified icrpt.ini to include the following..

[ICWK05NEW]
heading=52003
crystal=ICWK05NEW
orientation=landscape
paper size=1
optparams=2
2=PATH COMPANY
3=EXT FILEEXT

I still get "Unable to Load Report."

(Also: what does heading=52003 do?)

Can a new Crystal Report be added to Accpac and if so, what am I dong wrong?

Thanks

 

[ettienne]

You need to install the Crystal 9 runtime files, they are not installed by default.

 

[kenaruj]

I think we installed the Crystal 9 Runtime files, but to be sure, I reran WSSetup/Setup.exe (Modify) and checked Crystal 9 Runtime. I still get "Unable to Load Report".

Is there anyway to verify the Crystal 9 Runtime files are installed?

If I've saved it in Crystal 10, can't it use the Crystal 10 Runtime files? Can I specify which to use?

Thanks

 

[ettienne]

There was a problem with SM 5.3A where it sometimes did not install the Crystal 9 runtime files even if you selected it, this was fixed with the SM 5.3A service pack, you need to download and install the service pack.

Crystal 9, 10 & 11 all use the Crystal 9 file format, so it does not make a difference.

 

[kenaruj]

I checked System Information and we have 5.3A (Corporate Edition) (Build 45) (Service Pack 3).

All other reports run fine.

Ideas?

Is there any error log that would say exactly what the problem is, besides "Unable to Load Report" ?

 

[ettienne]

I am 99.99999% sure you are missing the Crystal 9 runtime files, that is why you are getting the error.
Unable to load report means the Crystal print engine cannot read the report file because it is in format that cannot be read, in this case it cannot read the version 9 report.
You can look for the error log file generated by Crystal, it will most probably say something like 'incorrect report version'.

Just rerun the service pack install and make sure you select to install the Crystal 9 files.

There is also a separate Crystal 9 runtime install file that was available to download from Accpac. You could also upgrade to System Manager 5.3B to take care of the problem.

 

[kenaruj]

You were 99.99999% correct. Ok 100% correct!

I ran WSSetup/Setup.exe and UnInstalled the Crystal 9 Runtime and then ran it again and Installed the Crystal 9 Runtime and now it works.

Thanks for the help, you've saved my head and the wall both!