Custom View Director Schema Error.

[flagler]

Hello All.
Im am new to Custom View Director but when I log in, I receive the following error:
"There is no match found for the following schema in schema directory
Schema Name: CallCenterSchema
Schema Version: 1.9"

Any thoughts on what is causing this issue, and how to correct it?

Thanks
C-

 

[JAKE1960]

From "Data Source Path" in the "File" drop down list - locate your cc.txt file. Open the text file and change 1.9 to match any others in the file. Or simply change 1.9 to 1.8.

 

[erasingstates]

Hi,

Do you have the schema files installed?

C:\Program Files\Aspect Communications\ProducerDirectorSchema\Acd\Schema

What entries do you have in there?