custom queue message 1

[jesears]

Is it possible to change the "you are at queue position X" to use our own recording instead of the default voice?

 

[tlpeter]

Yes you can do that.
Add the queue possition action and change it.
Go to the tab "Specific"
Then record the message you want.
The possition are wavs called no_1, no_2 etc etc.
You could rerecord them if you like

BAZINGA!

I'm not insane, my mother had me tested!

 

[jesears]

Thanks that is what I wanted to know.

 

[jamie77]

But be aware that any other actions using those default prompt files will use your recorded numbers if you do it.

Jamie Green

Football is not a matter of life and death-It is far more important!!!!

 

[sizbut]

You can use $POS as part of the wav file name, for example "position$POS.wav". You then just have the small task of recording position1.wav, position2.wav and so on.

Then, rather than a Queue Position action, use a generic action in the callflow that simply plays a series of entry prompts:

'queued.wav' - eg. "You are in position"
'position$POS.wav'

 

[jamie77]

Didn't know you could use variables in the filename. Does that work with all of them??

Everyday is a school day!!!!

Jamie Green

Football is not a matter of life and death-It is far more important!!!!