Custom field on CCMM

[viperen]

Hi all,
Does anybody know how can i import custom field data on customer detail page on CCMM agent screen? I add 3 custom fields and i can see on the customer page but i couldn't import or write any information in this field.
Thanks...

 

[bluemilkyway1982]

What do you mean"CCMM agent screen"?

 

[viperen]

When an agent accept a outbound call, she can see all imported information about customer.I want to add new fields like bankcard number,credit card number, etc. I have created fields on CCMM Administrator program and i can see on the agent desktop screen. But i couldn't fill it.

 

[carolien]

If you import the call data from a textfile, you have to map the file fields to the OCMT fields; here you can also map the custom fields.

 

[bluemilkyway1982]

If you want to fill your listed fields of the customer you have to do:

+ On CCAD app, accept an outbound contact.
+ Click Edit button-> Choose Customer Fields-> Customer
+ Enter information you need and click Save

Regards
DN