CUCM v6.1.3.1000-16 Music On Hold uploads but no audio is heard

[mvperry]

I am able to upload a .wav file on PUB, it converts and I get a "Translation Complete" but after I assign it there is no audio. We have 2 greetings that currently work, one is the sample. I am able to change to either one and they work so I am assuming it possibly has to be the file format. I also rebooted the server just check.

I'd appreciate any help! Mark

Here is what it shows for the file uploaded"
MOH Audio Source File Status
InputFileName: LVSCC_ONHOLD_EDIT
Error Code: 0
ErrorText: Translation Complete
DurationSeconds: 287
DiskSpaceKB: 13740
LowDateTime: 1433825488
HighDateTime: 0
OutputFileList:
LVSCC_ONHOLD_EDIT.ulaw.wav
LVSCC_ONHOLD_EDIT.alaw.wav
LVSCC_ONHOLD_EDIT.g729.wav
LVSCC_ONHOLD_EDIT.wb.wav
Jun 8, 2015

 

[gnrslash4life]

Which server is your MOH server? If its not the PUB then you need it uploaded on that.

Certifications:
A+
Network+
CCENT
CCNA Voice
TVOICE
CAPPS

 

[mvperry]

It is uploaded on PUB...It seems such a simple procedure. Admittedly I am not extremely proficient so I was hoping someone who has experience (especialy with this older version) could verify the steps. Maybe the system has issues. We have no support at this time.
Thanks!
Mark

 

[whykap]

Is your subscriber an Moh server as well? If so you will need to upload it on e sub as well. Check your configuration to verify Moh server service.

 

[mvperry]

Thanks for that bit of info. The subscriber is a Moh server and I did just upload the file but it is still not audible. Does the sub need to be rebooted?

 

[whykap]

It shouldn't. Try resetting the moh server itself first.

 

[mvperry]

I'll do it tonight but I had done so last night. The only thing I didn't do was upload it to Sub........
I appreciate the input!

 

[whykap]

Did you reset the sub MOH afterwards? you shouldn't need to reboot it

 

[whykap]

and make sure your format is correct:
8khz 8-bit mono u-Law audio in WAV or AU format

 

[mvperry]

So, I rebooted Pub and no change. I rebooted Sub and the music came on for a brief second. I called back and it was working. So, I create a test file (8khz 8-bit mono u-Law audio in WAV)and switched to it and it too was working. The interesting part was that I uploaded it to Pub first and then Sub and then on Sub I created the MOH Audio Stream Number and when I switched back to Pub it had synced and the new stream number was in place. I didn't realize it would replicate like that.
But it's working. Thanks for the suggestions, all good stuff!

 

[mvperry]

For those who will view this at some time I am fairly confident that the answer to my issue lies in the advice from whykap. 1 - Upload it to SUB. 2 - Use the 8khz 8-bit mono when uploading. I've tested a few others and it is working well.