CUCM MOH Not playing on inbound calls for remote site

[beckman68]

We have an audio set up on the CM for MOH and it works at the main site where the CM resides and at another location that is on a 2911 SRST but not at another site that is set up the same as the first site. I verified the codec is correct that is can use G711 & G729. I verified that the MOH server is registered and flagged. Anything else I can look into?

 

[whykap]

Are you trying to play the MOH file locally from the router on site or from the call manager server at the main site?
MOH will not work with G729 so whether you have it set up correctly with this codec it will not work.

 

[seabs7]

Make sure you've installed the MOH file on all CM's and not just on the Publisher. I had this same issue.

It's a pain but if you install it on all Subs as well it'll work like a dream

Hope this helps

 

[whykap]

That's only needed if your sub is a TFTP server along with the pub.

 

[whykap]

seabs7 i stand corrected. If both servers are configured as MOH servers then the MOH file needs to be loaded on both server.

You were correct. Sorry for the wrong information

 

[beckman68]

OK I figured out what the issue was but now I have the same problem on another site. I can't figure out what I am missing, from whawt I can tell the sites are set up exactly the same. I have the audio source set up on the CM, I have the MRG setup for the MOH_2 for that location the same as the others and the MRGL has the MRG for CFB, Transcoder and the MOH. The codec is G711 for the MOH for that site. What else am I missing, what are all the pieces needed from what I am seeing its all there.

 

[beckman68]

OK here is another thing I noticed, if I call the extension's DID direct and place a call on hold I get the MOH but if I call in through the CSQ I get the agents are busy, please hold but I don't get the MOH I get the silence.

 

[beckman68]

OK one other thing I tried, I setup a DID though the gateway to my extension and I don't get the MOH. Before I setup my extension as that site but went through my local number which is using a different gateway. So it seems to be tied to the gateway. I have the gateway set up on the same MRGL, so I am still confused as to why it's not playing the music on hold.