CUCM is not backing up .

[Guest_imported]

Hi All,
The CUCM is not backing up though the back up server is up and running ... what could be the issue.

 

[dudecrush]

nazraf - Can you ping the backup server from the CLI of your publisher? Did the file path change? Is the service account used for backup locked out in AD?

 

[Guest_imported]

Thanx Man,
It is working now the account was locked.

 

[Guest_imported]

Hi dudecrush,
Again I started facing this problem the presence server is not backing up now where it could be the issue .
The history is showing publisher and subscriber backup success but for presence the error is showing below.

IM_AND_PRESENCE UG01CUPSPUB XCP 0 Unable to contact server. Master or Local Agent could be down ---
IM_AND_PRESENCE UG01CUPSPUB PLATFORM 0 Unable to contact server. Master or Local Agent could be down ---
IM_AND_PRESENCE UG01CUPSPUB CLM 0 Unable to contact server. Master or Local Agent could be down ---
IM_AND_PRESENCE UG01CUPSPUB SYSLOGAGT 0 Unable to contact server. Master or Local Agent could be down ---
IM_AND_PRESENCE UG01CUPSPUB CDPAGT 0 Unable to contact server. Master or Local Agent could be down ---
IM_AND_PRESENCE UG01CUPSPUB PREFS 0 Unable to contact server. Master or Local Agent could be down ---
IM_AND_PRESENCE UG01CUPSPUB DB 0 Unable to contact server. Master or Local Agent could be down ---
IM_AND_PRESENCE UG01CUPSPUB TCT 0 Unable to contact server. Master or Local Agent could be down ---

 

[dudecrush]

All those logs tell me is that it can't contact your backup server. If you can ping the backup location from the command line of your presence server, then open up a command line on your workstation and telnet to the backup server IP over port 22. (C:\> telnet <backup server ip> 22

If it won't work, it's likely that the SFTP client on your backup server isn't running or your network admin is blocking port 22. If you're using Microsoft IIS / FTP for backup, that won't work at all. IIS supports FTPS, not SFTP...and that little detail has been overlooked by many an admin, including yours truly.

If you need an SFTP client, try FTPd (free download).

If you have an SFTP client installed for backup, make sure:
a) The service is running (not stopped). Remember that the service can be running in services, but stopped on the SFTP client interface.
b) You have the backup service account and password entered into the SFTP client (no misspellings)
b) You have the correct directory listed for backup
c) The backup service account has at least Modify rights to the folder for backup

Most SFTP clients have logs, and looking at those should tell you what is happening.

Hope that helps.