supdude
MIS
- Mar 20, 2013
- 4
Hey guys, I have an issue that's not service impacting but is kind of annoying.
Callers who call into our remote sites, after hours or not, should receive a ring back before they hit the announcemnet options. Callers are still routed to the IVR, but hear a few secs of dead air before hearing the announcemenet. Working with avaya some years back I remember this was step in the dial plan to add/remove a ring back tone. Here's is how the call routes.
[ol ]
[li]Call to 123-4567 comes through PSTN to carrier eSIP[/li]
[li]Call hits CUCM and is sent via translation pattern to xxxXXXX which is assigned to a CTI routepoint and forwards the call straight to voicemail[/li]
[li]Call hits Unity Connection call handler[/li]
[li]User presses 1 for sales during business hours[/li]
[li][highlight #FCE94F]This is where it has dead air[/highlight][/li]
[li]Unity connection transfers call to xxx-xxxx number/or whatever I assign.[/li]
[/ol]
Is there something I'm missing or is there an issue on the carrier side when passing the call outbound?
Any help will be appreciated.
Callers who call into our remote sites, after hours or not, should receive a ring back before they hit the announcemnet options. Callers are still routed to the IVR, but hear a few secs of dead air before hearing the announcemenet. Working with avaya some years back I remember this was step in the dial plan to add/remove a ring back tone. Here's is how the call routes.
[ol ]
[li]Call to 123-4567 comes through PSTN to carrier eSIP[/li]
[li]Call hits CUCM and is sent via translation pattern to xxxXXXX which is assigned to a CTI routepoint and forwards the call straight to voicemail[/li]
[li]Call hits Unity Connection call handler[/li]
[li]User presses 1 for sales during business hours[/li]
[li][highlight #FCE94F]This is where it has dead air[/highlight][/li]
[li]Unity connection transfers call to xxx-xxxx number/or whatever I assign.[/li]
[/ol]
Is there something I'm missing or is there an issue on the carrier side when passing the call outbound?
Any help will be appreciated.