CUCM 6.1 - Attendant Console Slow 3

[snootalope]

We've got three users that all run the attendant console. Since upgrading to 6.1.1 from 4.1.3, the console is painfully slow when they attempt to click between speed dial tabs, or do just about anything. The console window turns to a grey box for about 5-7 seconds and then snaps out of it. Once it snaps out of it, it works just fine, doesn't miss a beat. But, if they go work in their email, or web, or anything other than the console and come back to it, it freezes for another 5-7seconds and then is fine again.
This is becoming extremely frustrating for our users here and TAC provided no help at all. The machines they're running are loaded with memory and have new processor's, so I really don't think its a lack of resource issue.

Anyone else experiencing this issue?

Also, this message keeps getting generated in the real-time monitor:

LowAttendantConsoleServerHeartbeatRate

Attendant Console Server heartbeat rate below 24 beats per minute. Current heartbeat rate is 0 beats per minute.

 

[snootalope]

I added both our UCM servers. The UCM server names were exactly the same as our DNS server, and we couldn't determine what was causing the ICMP unreachables. I don't know why, but adding the names to the lmhosts and hosts file did the trick.

 

[vodocrk]

Ok thanks, I'll give that a try on both our PC's running AC and post an update on the results.

Our experience so far has mirrored yours with the original slowness on speed dials after migrating from 4.x to 6.x, patched UCM and then started experiencing delays in transfering calls instead.

 

[lx1]

Updated the file on the AC-PC and at least for the first few hours the user experienced no delay.

Will check if the situation will still be stable tomorrow and keep you informed.

Thank you for the tip!

 

[vodocrk]

Unfortunately we are still experiencing delays after making the local entries.