CTRL+C does not copy

[foxforce5]

We have a user that is unable to use the CTRL+C keyboard shortcut in Great Plains. When she tries to use CTRL+C it replaces the text with a '|' instead of copying the data. CTRL+X works fine.

We have tried adding the user to a diffent security group but it had no effect on the problem

Any Sugestion would be great.

 

[jazgeek]

does ctrl-c work in a non GP environment ie Word?



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and they wonder why they call it Great Pains!

jaz

 

[foxforce5]

Yes. It only puts the | in GP. In fact its spreading. Another user has reported the same thing this morning. I'm confused

 

[VictoriaYudin]

There are some times when Ctrl-C doesn't work in GP - I haven't spent any time to really test which screens or fields, although it feels pretty random to me. Usually I put the Copy and the Select All shortcuts on my toolbar if I know I am going to be copying a lot. Paste seems to work almost every time.

It seems to be a GP issue only - no problems in ANY other apps and I am a local admin on my machine, so I don't think it's a security setting. It's also not a GP security setting - have seen it with security on and off, for sa and for users with no security restrictions.

This, of course, doesn't answer why it happens and I would love to know if someone has the answer, but I just wanted to let you know it happens to others.

 

[foxforce5]

If anybody has anymore insight on this topic I waould be greatful. This user cannot copy anything from any field. However, other users can copy out of any of those smae fields. Is there any way to pin point what is happening?

Thanks in adavence!

 

[macleod1021]

Do you have any 3rd party apps installed that may be overwriting the keystroke capture??? If that's the case then you have to talk to the vendor. I've also had instances in the past where people would have intermitant problems like this due to spyware being installed. Run a full spyware/virus check on the computers to make sure that's not the problem.

 

[barbola]

I noticed this, when copying an excel cell into GP, if you just copy the cell and try to paste into GP (ie a description field) you get the "|". If you actually highlight the text in the excel cell, it will paste correctly. I also noticed this with pasting into FRx.

my $.02

 

[winthropdc]

The "|" character is just the non printable character for carriage return showing up.

When Excel copies entire cells it adds a carriage return that can sometimes prevent the text being pasted into Great Plains, or sometimes show up as a box or line at the end of the text.

David Musgrave [MSFT]
Senior Development Consultant
Escalation Engineer
MBS Support - Asia Pacific

Microsoft Business Solutions

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