balloon172
IS-IT--Management
thread693-1610652
I hope there is an expert out there that has seen this...
I am having the same issue referenced in the above thread (CTLSVR is disconnected...)
1) CTLSVR is running, logged in to a specific account (same as AlohaMgr)
2) I have un/reregistered CTLSVR numberous times - no joy.
3) Strange - when I try to stop the service, it hangs on "stopping". Nothing logged about this in Event Viewer.
4) There is one (1) NIC, set to LANA 0.
5) Server is in a secured room (no access unless I specifically grant it or use my card), so logins, server name, and Workgroup have not changed (I have verified this...)
6) I am able to connect to the BOH remotely, so I know (I think??)the NIC is working.
7) I have reinstalled the HASP drivers (USB HASP) directly from Aladdin's website.)
8) Site is TS, was running 6.5.36; I upgraded to 6.5.37 using Radiant Update (we have CMC, so I have access to the update files) and verified the file versions that are running, thinking maybe this might be a problem with an executable - didn't help. FWIW, EDC is 6.7.7, BOH running XP SP3. No recent updates appear to have been installed, but I rolled it back a day (no issues yesterday) - did not help.
9) I checked the .dll files that the AKB says need to be registered, and they are there.
This happened in the middle of the day - EDC stopped functioning, as well as Aloha Mgr. Computer was rebooted via the Start menu, at my direction; EDC came up, but Aloha Mgr will not. I am STUMPED!!
Below is the last entry in debout.txt:
Apr 26, 23:05:56,[2988], [STATUS],,"............................................................"
Apr 26, 23:05:56,[2988], [STATUS],,"AlohaMgr starting... version 6.5.37.4464 "
Apr 26, 23:05:56,[2988], [INFO],," MODE SETTINGS"
Apr 26, 23:05:56,[2988], [INFO],,"***** Version: 6.5.37.4464 "
Apr 26, 23:05:59,[2988], [INFO],,"Unable to read ESP.EXE version string for file - d:\BOOTDRV\Aloha\Backoffice\Schedule\ESP.EXE"
Apr 26, 23:05:59,[2988], [INFO],,"LoadIberStrings() - Loaded version 6.5.37.0, d:\BOOTDRV\Aloha\bin\IBERSTR.DLL"
Apr 26, 23:05:59,[2988], [INFO],,"***** Workstation: HATCH_CHILE"
Apr 26, 23:05:59,[2988], [INFO],,"***** TableService Only"
Apr 26, 23:05:59,[2988], [INFO],,"***** Site Id: 20"
Apr 26, 23:05:59,[2988], [INFO],,"*****Start of WORK in InitInstance"
Apr 26, 23:06:00,[2988], [INFO],,"*****Before AlohaMgr create"
Apr 26, 23:06:01,[2988], [INFO],,"*****Before AlohaMgr RequestCtlSvr"
Apr 26, 23:06:01,[2988], [INFO],,"CAlohaMgrApp::RequestCtlSvr() called..."
Apr 26, 23:06:01,[2988], [INFO],,"WaitForCtlSvrStartupComplete()..."
Apr 26, 23:06:01,[3160], [INFO],,"ACtlSvrConnect: (thread) - Begin Run()"
Apr 26, 23:07:02,[3160], [INFO],,"ACtlSvrConnect: (ICtlSvrCom::AreYouAlive failed (0x3))"
Apr 26, 23:07:02,[3160], [INFO],,"ACtlSvrConnect: Connection to CtlSvr lost. Prompting for reconnect..."
Thanks in advance for any help!
I hope there is an expert out there that has seen this...
I am having the same issue referenced in the above thread (CTLSVR is disconnected...)
1) CTLSVR is running, logged in to a specific account (same as AlohaMgr)
2) I have un/reregistered CTLSVR numberous times - no joy.
3) Strange - when I try to stop the service, it hangs on "stopping". Nothing logged about this in Event Viewer.
4) There is one (1) NIC, set to LANA 0.
5) Server is in a secured room (no access unless I specifically grant it or use my card), so logins, server name, and Workgroup have not changed (I have verified this...)
6) I am able to connect to the BOH remotely, so I know (I think??)the NIC is working.
7) I have reinstalled the HASP drivers (USB HASP) directly from Aladdin's website.)
8) Site is TS, was running 6.5.36; I upgraded to 6.5.37 using Radiant Update (we have CMC, so I have access to the update files) and verified the file versions that are running, thinking maybe this might be a problem with an executable - didn't help. FWIW, EDC is 6.7.7, BOH running XP SP3. No recent updates appear to have been installed, but I rolled it back a day (no issues yesterday) - did not help.
9) I checked the .dll files that the AKB says need to be registered, and they are there.
This happened in the middle of the day - EDC stopped functioning, as well as Aloha Mgr. Computer was rebooted via the Start menu, at my direction; EDC came up, but Aloha Mgr will not. I am STUMPED!!
Below is the last entry in debout.txt:
Apr 26, 23:05:56,[2988], [STATUS],,"............................................................"
Apr 26, 23:05:56,[2988], [STATUS],,"AlohaMgr starting... version 6.5.37.4464 "
Apr 26, 23:05:56,[2988], [INFO],," MODE SETTINGS"
Apr 26, 23:05:56,[2988], [INFO],,"***** Version: 6.5.37.4464 "
Apr 26, 23:05:59,[2988], [INFO],,"Unable to read ESP.EXE version string for file - d:\BOOTDRV\Aloha\Backoffice\Schedule\ESP.EXE"
Apr 26, 23:05:59,[2988], [INFO],,"LoadIberStrings() - Loaded version 6.5.37.0, d:\BOOTDRV\Aloha\bin\IBERSTR.DLL"
Apr 26, 23:05:59,[2988], [INFO],,"***** Workstation: HATCH_CHILE"
Apr 26, 23:05:59,[2988], [INFO],,"***** TableService Only"
Apr 26, 23:05:59,[2988], [INFO],,"***** Site Id: 20"
Apr 26, 23:05:59,[2988], [INFO],,"*****Start of WORK in InitInstance"
Apr 26, 23:06:00,[2988], [INFO],,"*****Before AlohaMgr create"
Apr 26, 23:06:01,[2988], [INFO],,"*****Before AlohaMgr RequestCtlSvr"
Apr 26, 23:06:01,[2988], [INFO],,"CAlohaMgrApp::RequestCtlSvr() called..."
Apr 26, 23:06:01,[2988], [INFO],,"WaitForCtlSvrStartupComplete()..."
Apr 26, 23:06:01,[3160], [INFO],,"ACtlSvrConnect: (thread) - Begin Run()"
Apr 26, 23:07:02,[3160], [INFO],,"ACtlSvrConnect: (ICtlSvrCom::AreYouAlive failed (0x3))"
Apr 26, 23:07:02,[3160], [INFO],,"ACtlSvrConnect: Connection to CtlSvr lost. Prompting for reconnect..."
Thanks in advance for any help!