CTI route point unregistered

[martman700]

Any idea on where I should look to fix my CTI route point that is not registering with CM?

I have one in there already, it says it is registered fine. I try to add another and ...nothing.

In fact the new CTI ports failed to register too.

 

[ys211]

Look for errors in the application event log.

 

[Wavesg]

What are you application are you trying to run with callmanager?

Stay cool; it’s not over yet!

 

[martman700]

I'm running IPCC/CRA, but shouldn't matter 'cause the problem is only in CM....yes of course that presents a problem downstream for IPCC/CRA, but 1st things 1st. Need it to register...argh.

 

[sirroutesalot]

Make sure the JTAPI user has permission to control this device. Once JTAPI can control it, it should register, then you can use it as an application trigger.