CTI Integration with Web Based Systems 1

[IPOUK]

Hi guys,

Can anyone help? We have a client who wants to do click to dial, and screen popping from their web based CRM system. I know if it was MS CRM it would be easy with the Avaya software - but this is a beskpoke system. Is there any way to integrate?

I doubt it would be TAPI - is there any way we can integrate with a API and fire up some Java integration or .Net? The developer seemed to suggest it would be fairly easy if we could - not being a CTI expert I wasn't sure!

If someone knows or could point me in the right direction, that would be great!

 

[tlpeter]

you could try this

http://www.key-link.com/

ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[intrigrant]

Maybe this can be integrated in the webbased CRM:

http://tedaco.com/download/WebDialer.htm

 

[geosat]

I use phone manager pro which executes a small .bat file I found in another thread here to pop incoming calls.

Have been meaning to try this for outgoing:

http://www.mirage-systems.de/cdc/home.html

Richard

 

[Wally1775]

The CTI Data Connector looks great, but I can't seem to get it to see the IP Office TAPI driver. Anyone else tried?

 

[IPOUK]

CTI Data seems good - thanks for your replies guys.

Just set TAPI up as usual (check in Outlook that it is setup properly) - then CTI can then be setup easily.

Could dial from a webpage etc by hightlighting, right click, and dial. Isn't the best way to do things, but it does work!

 

[Wally1775]

That works nicely, just needed toinitialize it I guess. Thanks! Star for you.

 

[mdekruif]

What is the CTI Data Connector? is this Avaya software?

mathijs

 

[Wally1775]

No, it isn't Avaya software, it is made by Mirage. Follow the link the geosat posted and you can read all about it and download a trial as well if you want.