csv file attachments corrupted with security message

[DogBolter]

Hi - hope someone can help

My company uses Groupwise 6.0.1 - I'm a user rather than an IT person but trying to help them solve a problem I have.

when I attach a .csv file to an email and send it to an external email address, the csv file attachment is being changed. Basically our company security message is being appended to the bottom of the csv file (as well as in the body of the email). This doesn't happen with xls, doc, ppt files.

I feel it should be possible for me as a user to email a csv file without it being wrecked by Groupwise.

Does anyone have any ideas I can pass on to our IT dept ?

Many thanks,

 

[FarOut]

Not having the pleasure of administering GW 6.x yet. This means that I do not know all of the new features, and difference's from GW 5.5. But I can not see GW altering an attached document. I could be totally wrong and if I am I hope someone tells me. Is there a Third Party piece of software that your company uses for the purpose of Content Filtering, Virus Scanning? Using such Third Party products myself, none of them in any way alter a document attached to an e-mail. Now, AV software will strip off infected attachments and let the message section of the e-mail to continue on with added information @ the end of the infected e-mail. But to actually alter a document, this I have not seen before. This sounds more like the work of a computer virus. Check to see if your company uses any additional software for E-mail security reasons. If I was the E-mail Administrator I would definetly be looking into this problem long and hard. FarOut
V-Peace-V

 

[Provogeek]

Is the company secutiry message a signiture file or a system stamp? New feature in 6 is a stamp on all out going e-mail (lawyers wanted this one).

Some other considerations:
A CSV file is ASCII text(comma delimted), mail works in ASCII text. Binary files must be encoded into ASCII text to be sent. You can not encode ASCII text into ASCII text. Brent Schmidt CNE, Network +
Senior Network Engineer
provogeek@hotmail.com
East Bay, California; USA

 

[DogBolter]

Thanks both for comments - I'll be passing them on to our IT dept.
I think the next step is for me to find out how the disclaimer is being added to emails (3rd party software, system stamp, G'wise signature etc etc). I guessed wongly that this was a standard and straight forward Groupwise function, but if there is other software involved the problem may well be outside G'wise.

best wishes from Brighton, UK

 

[DogBolter]

quick update...
this problem was solved by an upgrade to Groupwise, I'm afraid those are the only details I was given