Hi everyone. I'm a very infrequent poster here, though Tek-Tips is one of my 'go to' forums for answers to my questions on a daily basis. This time I thought I'd post a question since I'd like to gain a bit of understanding.
Some background - I'm the primary telecoms support analyst for a large local government/shared services organisation in the UK. I've been working with CS1K, CallPilot, AACC and more for around 6 or 7 years, though I'm practically all self taught. What I know I've learnt from my own research, problem solving, and working with 3rd party engineers.
Today I've been faced with a SIP routing / session manager issue. Due to our current infrastructure, SIP and Session Manager aren't heavily utilised and I'm lacking in experience with either. We have a fax to desktop solution and a dial in for Skype conferencing routed through it, but not much else. As of a few days ago these are no longer working. Dialing a DN such as that for Skype conferencing now returns a dead tone internally, or complete silence from an external line (though the line remains open). We had this issue in February also and a 3rd party engineer solved it by apparently "resetting the virtual trunk". So, this is what I've been trying to learn how to do.
With the help of this link from Mike's PBX cookbook, I think that I've determined route 10 is the route which contains the "virtual trunks" concerned, type TIE. However there are 1042 trunks in there. At this point I'm stumped. I don't know how to determine which of these, if any, relate to my issue in SM. Also, though I know that I can carry out a 'rst tn' on any individual trunk's TN, I have no idea how to reset them in bulk, or even if this is really the right direction at all.
I'd truly appreciate a bit of an education in this. Thanks in advance!
Some background - I'm the primary telecoms support analyst for a large local government/shared services organisation in the UK. I've been working with CS1K, CallPilot, AACC and more for around 6 or 7 years, though I'm practically all self taught. What I know I've learnt from my own research, problem solving, and working with 3rd party engineers.
Today I've been faced with a SIP routing / session manager issue. Due to our current infrastructure, SIP and Session Manager aren't heavily utilised and I'm lacking in experience with either. We have a fax to desktop solution and a dial in for Skype conferencing routed through it, but not much else. As of a few days ago these are no longer working. Dialing a DN such as that for Skype conferencing now returns a dead tone internally, or complete silence from an external line (though the line remains open). We had this issue in February also and a 3rd party engineer solved it by apparently "resetting the virtual trunk". So, this is what I've been trying to learn how to do.
With the help of this link from Mike's PBX cookbook, I think that I've determined route 10 is the route which contains the "virtual trunks" concerned, type TIE. However there are 1042 trunks in there. At this point I'm stumped. I don't know how to determine which of these, if any, relate to my issue in SM. Also, though I know that I can carry out a 'rst tn' on any individual trunk's TN, I have no idea how to reset them in bulk, or even if this is really the right direction at all.
I'd truly appreciate a bit of an education in this. Thanks in advance!
I have to say while I have the opportunity, thank you VERY much for the time and effort you've obviously put into your site. The PBX Cookbook has been invaluable to me. Not only is it my go-to place for answers, but if I Goggle any issue, then the results are invariably either from here at Tek-Tips or from your site. It's a phenomenal resource and I can't thank you enough for the work you've put in.