CS1000M-MG/AACC/Callpilot IVR integration

[nconick]

I have a CS1000M-MG and just brought AACC 6.2 with integration to Callpilot 5.0 on line. My IVR isn't working? I built an IVR-DN of 7011 in the CS1000 and in AACC and acquired it. I converted 4 Multi Media channels in Callpilot to IVR and built them as 2008 sets (agents) with an ACD IVR-DN of 7011, etc. Here is my simple test script to see if it will play my recording in Callpilot Application Builder. The variable of "OK" has a value of 1051, which is the Application ID of the app with a test announcement so I know it gets to it. It's not, as it doesn't play my test announcement. Is there something I forgot? I thought I had everything needed built in all the systems that require it, please advise? Thank you.

GIVE IVR INTERRUPTIBLE 7011 WITH TREATMENT OK
DISCONNECT

 

[Triton101]

on the ACD did you chose IVR yes and ALOG yes?
What is the status of the agents? (on callpilot, pbx, AACC).
can you log in to Voice Item maint and listen to your recording for that callpilot App?

if you can include some printouts, maybe someone else can catch whatever is preventing it from working

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[nconick]

I did not choose IVR yes or ALOG yes. I will do that. (Just changed IVR and ALOG to yes in the ACD programming in the PBX but it didn't help?) Perhaps I need to reboot Callpilot?

Status of the agents are "acquired Login" in AACC, however, it won't let me program MSB or NRD keys. If I do, they will acquire, but won't login. Callpilot, they are "Idle" and configured as IVR. PBX, Have an IVR ACD of 7011 on key 0(zero) and look good. When I stat the MGate card, all the ports show (2008 Log In) for both Multi-Media and IVR ports.

Yes I can call VIM and hear the recordings fine?

Below is some configuration information:
Thank you.

Callpilot agent config (1 of 4):

DES CPILOT
TN 052 0 06 21
TYPE 2008
CDEN 8D
CTYP XDLC
CUST 0
MRT
ERL 0
FDN
TGAR 1
LDN NO
NCOS 1
SGRP 0
RNPG 0
SCI 0
SSU
XLST
CLS CTD FBD WTA LPR MTD FND HTD ADD HFD
MWD LMPN RMMD AAD IMD XHD IRD NID OLD VCE DRG1
POD MMA SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND FLXA FTTC DNDY DNO3 MCBN
CDMR PRED MCDD T87D SBMD
PKCH CROD ELCD
CPND_LANG ENG
HUNT
PLEV 02
PUID
UPWD
DANI NO
SPID NONE
AST 01
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 1 2 5 6 8 31 33 35 36 37 38 39
SFRB 32 33 34 35 36 37 38 39
USFB 1 3 4 5 6 7 12 13 14 15
CALB 1 3 4 5 6 8 10 11
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
DTMK
KEY 00 ACD 7011 0 7015
AGN
01 SCR 7095 0 MARP
02
03
04
05
06
07
DATE 25 DEC 2012

MGate Card stat:

REQ: stat 52 0 6
00 = UNIT 00 = IDLE (2008 LOG IN )
01 = UNIT 01 = IDLE (2008 LOG IN )
02 = UNIT 02 = IDLE (2008 LOG IN )
03 = UNIT 03 = IDLE (2008 LOG IN )
04 = UNIT 04 = IDLE (2008 LOG IN )
05 = UNIT 05 = IDLE (2008 LOG IN )
06 = UNIT 06 = IDLE (2008 LOG IN )
07 = UNIT 07 = IDLE (2008 LOG IN )
08 = UNIT 08 = IDLE (2008 LOG IN )
09 = UNIT 09 = IDLE (2008 LOG IN )
10 = UNIT 10 = IDLE (2008 LOG IN )
11 = UNIT 11 = BUSY (2008 LOG IN )
12 = UNIT 12 = IDLE (2008 LOG IN )
13 = UNIT 13 = BUSY (2008 LOG IN )
14 = UNIT 14 = IDLE (2008 LOG IN )
15 = UNIT 15 = IDLE (2008 LOG IN )
16 = UNIT 16 = BUSY (2008 LOG IN )
17 = UNIT 17 = BUSY (2008 LOG IN )
18 = UNIT 18 = BUSY (2008 LOG IN )
19 = UNIT 19 = BUSY (2008 LOG IN )
20 = UNIT 20 = IDLE (2008 LOG IN )
21 = UNIT 21 = IDLE (2008 LOG IN )
22 = UNIT 22 = IDLE (2008 LOG IN )
23 = UNIT 23 = IDLE (2008 LOG IN )

Test CDN for test ACD 4788:

TYPE CDN
CUST 0
CDN 4298
FRRT
SRRT
FROA NO
UUI NO
MURT
CDSQ NO
DFDN 4788
NAME NO
CMB NO
CEIL 2047
CLRO NO
OVFL NO
TDNS NO
AACQ YES
ASID 16
SFNB 1 2 3 4 5 6 7 8 13 28 29 31 33 35 36 37 38 39
USFB 1 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 2 3 4 5 6 8 9 10 11 12
CNTL YES
VSID
HSID
CWTH 1
BYTH 0
OVTH 2047


Test ACD:

TYPE ACD
CUST 0
ACDN 4788
MWC NO
DSAC NO
MAXP 30
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW 4900
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
NRAC NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
SIPQ NO
IVR NO
OBSC NO
OBPT 5
CWNT NONE

 

[sl1input]

Print out VAS in LD 22, as per below.

Make sure SECU is YES for both ELAN/VAS or you wont get voice prompts working.

> ld 22
PT2000

REQ prt
TYPE vas

VAS
VSID 016
DLOP
ELAN 016
SECU YES
INTL 0001
MCNT 9999

VSID 032
DLOP
ELAN 032
SECU YES
INTL 0001
MCNT 9999


REQ

 

[one234]

Hi,

The CP port is configured wrong. You need the following key setup:

0 ACD
1 SCN <- note the N (R probably works too, but should be N)
2 MSB
3 NRD
4 TRN
5 AO3

The AST of the set is wrong too. Should be 1 AND 0 not only 1.

VAS needs SECU YES for AACC AND CallPilot. For the IVR ACD Q you only need to set the MAXP, HOML = NO, IVR = YES and ALOG = YES. All other ACD Q settings are default.


Marc D.

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