cs1000e iapg question

[pbxgirltech]

CS100E 7.6 using symposium and verint : i am confused on IAPG setting 0 or 1, and i am finding conflicting answers and programming...what exactly does this affect and how should it be set for an 1150e agent set please? We acquire both DN and POS, AST 00 01

 

[mikeyb123]

iapg should be set to 1 if you want to record the phone

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[dapster1]

We have the same setup in our Call Center

IAPG 1
AST 00 03

THIS MEANS:
Meridian Link Unsolicited Status Message (USM)
group

IAPG- assigns AST DNs to a status message group
defined in LD 15. These groups determine which
status messages are sent for an AST set. The
default Group 0 sends no messages, while Group 1
send messages (to Varient interface)

AST- we record thru Varient keys 0 and 3

Hopes this helps

 

[pbxgirltech]

how do i see what messages are in LD15? i cant seem to find that

 

[pbxgirltech]

i have noticed that some have key 1 as SCR and some have as key 3...wondering if that makes any difference at all? we have AST 00 01 (0 is ACD queue and position, and 1 is agent extension) with IAPG 1 and LHK 1. Also wondering if this could be issue with the 1150 sets? thinking about trying to set up one as 1140 instead?