Cs1000e DTMF dialing out problems

[PhonemanValdor]

Hi, we have a CS1000e 5.0 ,when we dial out it increases by 1 each digit we dial(ex:dial 8, we see 9 dial on the test set). Is there somewhere (wich load)in the dtmf programming to change so it dial the good digits?Can't figure that one out! Thank you

 

[Triton101]

What type of phone(s), is it multiple phones?
Internal / external?
IP ?

Do you have the latest firmware / patches on the system and phones ?

 

[tnphoneman]

Remember keep trouble shooting simple. Are you using the same set everytime to test from? What kind of circuit are you calling out on? No programming I am aware of to change this. What happens if you dial a 7? Do you see 8? Need more info to help.

 

[PhonemanValdor]

Any phones (external calls), IP1120,m2006, analog phones, when we dial 7 we see 8, all numbers increase by one, if we hit # we see (h) and * we see (-)!!!!Analog trunk loop.

Latest firmware and patches,thanks for your answers!

 

[hawks]

Was this an upgrade? The reason I ask is check out thread798-1441803 I know there they are talking about clicking but hey myabe there are other issues also with the card.

 

[Triton101]

Make sure that the DTMF prompt (in LD 97) is set to 14 for NORTH AMERICA (or set it for whatever country you need)