CS1000E 7.5 EM Phones Error

[TelcoChic]

I have a customer new to Rls 7.5. From Phones in EM, she is trying to change a key from SCR to SCN (same extension). She receives a SCH0600 error (Illegal input character) when saving the change. She has to make the change a few times before it will actually save.

There is no illegal character- a simple scr to scn change... anyone experience this? Any ideas?

Thanks!

 

[Tman45]

Well ... I have not seen that but you don't specify if she is nulling the key out first before doing the change - at least that is what I always do.

It could be something with EM being vitual terminal that it is throwing the error for some reason. I would have her telnet to the PBX and try it via command line to see if it still happens.

 

[TelcoChic]

She is not nulling the key beforehand, as she never needed to do that with TM (yeah- ha ha!). However, I do believe this too may be the issue. I think EM is too slow to catch up that quickly- needs "refreshed" in sorts.

The error does not occur via CLI... just EM.

I will have her try nul 1st and see what happens... thanks for the tip!

 

[Tman45]

Sure I don't like TM (as well as many other techs) for that very reason - IT IS UNRELIABLE!!! So, us skilled CLI guys stick with CLI ... EM/TM is good for training people how to use commands where they don't have CLI experience. So there is a 'purpose' for it.