CS1000E 5.0 MOH problems

[jkaym]

This pesky MOH/CS100E and MOH is out to get me. I have dead air when I try to use he Miran music from port 0. Originally we didn't have MOH ISMs...but now we do. And still--no MOH using the Miran. I'm especially trying to get the music on delay on an ACD queue to play...

Hee's the info:
CS1000E 5.0
RAN CON 8 LEFT 0 USED 8
MUS CON 4 LEFT 3 USED 1

I have a MOH MIRAN route:

TYPE RDB
CUST 00
ROUT 30
DES MIRAN_MOH
TKTP MUS
NPID_TBL_NUM 0
VTRK NO
NODE
ICOG OGT
SRCH LIN
STEP
BDCT YES
ACOD 8030
TARG
CLEN 1
OABS
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3
SST 5 0
NEDC ETH
FEDC ORG
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
CDR NO
MUS NO
TTBL 0
OHTD NO
ALRM NO
SGRP 0
ARDN NO
AACR NO

And MOH Miran trunk

DES MIRAN
TN 012 0 10 00 VIRTUAL
TYPE MUS
CUST 0
XTRK XUT
TIMP 600
BIMP 600
NMUS YES
RTMB 30 1
DATE 26 JAN 2009

I applied the MOH route 30 to an ACD queue--and it doesn't play. I dialed into the Miran to check--the default music is still there. Here's a printout of both the CDN (no CCM) and the ACDN of the queue. (the Ran messages play fine)

TYPE ACD
CUST 0
ACDN 3111
MWC NO
DSAC NO
MAXP 10
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 22
FRT 2
SRRT 23
SRT 20
NRRT
FROA NO
CALP POS
ICDD NO
NCFW 2888
FNCF NO
FORC NO
RTQT 6
RTQO NRD
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 30
RTPC NO
STIO
TSFT 20
HOML YES
RDNA NO
LABEL_KEY0 YES
LABEL ResSales
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE

TYPE CDN
CUST 0
CDN 2860
FRRT 22
FRT 2
SRRT 23
SRT 20
FROA NO
UUI NO
MURT 30
CDSQ NO
DFDN 3111
NAME YES
CMB NO
CEIL 2047
OVFL NO
TDNS NO
RPRT YES
AACQ NO
CNTL NO
VSID
HSID


What's missing? Why can't I get Music on Delay on the ACD group? And.... WHY IS ONLY 1 MOH ISM being used? And where is it? I've programmed and 'outed' the Route/Trunk/MOH in FTR/MOH on incoming PRI route etc...nothing changes, 1 ISM all the time is used...even when no MOH is programmed. Any insights on any of this?

 

[hskrdean]

Here is how our route is built:


TYPE RDB
CUST 00
ROUT 30
DES MUSIC_BDCST
TKTP MUS
NPID_TBL_NUM 0
VTRK NO
NODE
ICOG OGT
SRCH LIN
STEP
BDCT YES
ACOD 8930
TARG
CLEN 1
OABS
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3

IENB 5
SST 5 0
NEDC ETH
FEDC ETH
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
CDR NO
MUS NO
TTBL 0
OHTD NO
ALRM NO
SGRP 0
ARDN NO
AACR NO


And the Trunk:

DES MUSIC
TN 004 0 09 01 VIRTUAL
TYPE MUS
CUST 0
XTRK EXUT
TIMP 600
BIMP 600
AUTO_BIMP NO
NMUS NO
RTMB 30 1
DATE 10 MAR 2008

 

[hskrdean]

The only diff I can immediately see is on the trunk with NMUS, yours is YES, ours is NO.

 

[GHTROUT]

Look at the trunk TN

XTRK XUT
vs
XTRK EXUT

Interesting... could that be it?


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[jkaym]

Yes! I changed NMUS from yes to NO. Oila! It's working. I thought I needed NMUS for IP phones, obviously I have that wrong. Thank you!