CS1000 upgrade from release 5.5 to 6.0

[dgjlee]

We have SRS on our software and are currently on release 5.5

I recently asked our partner if they would take us to release 6.0 to fix one small issue we having. We have been told that despite having SRS, certain elements of our hardware would also need replacing. As the cost of this came to 19k I am going to have to write a business case.

In simple terms, apart from remaining current, what business or end user benefits do we get from an upgrade of 5.5 to release 6.0??? Hope you can help!

 

[Firebird Scrambler]

Release 6.0 has increased security as passwords are controlled via UCM. What is the "small" issue that you are having?.

All the best

Firebird Scrambler
Meridian Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[dgjlee]

Thanks for the reply. I'm not sure this alone is going to swing me a 19k spend. I think we might have get AvayaN in to help us put the case together.

The small issue we are having is here

http://www.tek-tips.com/viewthread.cfm?qid=1595903&page=1

 

[chrisay59]

It will give you NO benefits, only hardships!

 

[dgjlee]

Can you elaborate on that! Is it that bad? We have had our fair share of issues on 5.5

 

[ThephoneDude]

There are many benefits for R6 besides staying current( which is a big benefit in itself) You get UCM security/Single sign on. More robust IP set security, Your analog and digital licenses are merged so you do not have to maintain seperate licenses, Yu can manage yoru telephones thru element manager and get rid of TM and other benefits as well.

Not knowing your applciations and type of busines sIt is hard to provide business case justification.

If your price is 19K I am assuming you need to change multiple signaling servers from ISP1100s to COTS and change processors?

Ask your vendor to price using IBM305 servers which are roughly 1/2 the cost of the 3550 servers.

I have seen unscrupulous vendors charge exorbitant amounts of labor for SRS upgrades because they are not getting much equipment margin.

Call 1 or 2 competing vendors to get alternate quotes. your Current Vendor has to provide the software free of charge , however you can use alternate means to get the hardware and labor.

I think R6 is a much stabler version of CS1000 software however many technicians are struggling with the LINUX based signaling servers and UCM.

 

[dgjlee]

Thank you PhoneDude. This is insightful and helpful. Do you think Element manager is a worthy replacement for TM?